[Hiring] Patient Access Representative II @Mass General Brigham

Role Description

Under the direction and supervision of leadership, the Patient Access Representative is responsible for registration, scheduling of appointments and training. The Coordinator will work with patients, medical office staff, clinicians and others in obtaining and recording the necessary information to ensure an efficient and effective patient and financial flow for ambulatory, surgical and inpatient visits.

• Shift: 10:00 AM–3:00 PM: Monday, Tuesday, Wednesday, Friday.

Qualifications

• Ensures the integrity of the data in the hospital’s information system, Epic, with respect to patient demographic, health insurance and appointment information.
• Responsible for scheduling and registering.
• Review and follow clinical guide instructions to effectively schedule appointments in provider schedules based on diagnosis and specialty.
• Delivers outstanding customer service while answering a high volume of incoming calls.
• Verifies patient health insurance using various methods including websites and NEHEN.
• Applies knowledge of contracted health insurance participation to ensure accurate appointment scheduling.
• Collaborate with medical office staff to ensure a positive and effective patient experience.
• Serves as a resource for patients and others with questions regarding registration, health insurance eligibility and benefits.
• Accurately reviews and assesses coordination of benefit information.
• Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
• Responsible for resolving registration-related edits within various work queues.
• Serve as a registration, referral and authorization resource for patients and colleagues.
• Demonstrates ability to handle difficult situations by using effective problem solving skills.
• Collaborates with colleagues to ensure a positive and effective patient experience.
• Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.
• Flexible availability to accommodate work coverage requests.
• Able to accurately type at least 40 words per minute.
• Relates effectively to various types of customers in a professional and courteous manner.
• Utilizes supervisor or manager to resolve issues/concerns as needed.
• Attends and participates in departmental meetings.
• Adhere to all HIPAA regulations and patient confidentiality guidelines.
• All other duties as assigned.

Requirements

• Must be able to read and write fluently in English; spoken languages other than English is a plus.
• High volume of telephone work with patients, clinical staff and colleagues.
• Casual business attire is required when onsite at Assembly Row.
• This is an essential employee role. During a state of emergency or disaster that may impact on the operations of the Hospital, all employees in this role could be required to report for duty.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums and bonuses as applicable.
• Recognition programs designed to celebrate your contributions and support your professional growth.

Company Description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.