[Hiring] Patient Access Representative @Beth Israel Lahey Health

Role Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved.

• Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person.
• Ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided.
• Handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments.
• Extensive training including Electronic Health Record (EHR) is provided.
• Works in a fast-paced, collaborative environment, helping patients navigate their healthcare journey.

Qualifications

• Education: High school degree or equivalent. Associate’s degree preferred.
• Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.
• Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.

Requirements

• Call Center and/or telephone customer service experience.
• Strong typing skills 40+wpm.
• Knowledge of medical terminology.
• Bilingual written and verbal communication skills.
• Familiar with EHR Software.

Benefits

• Pay Range: $20.50 - $27.59.
• Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
• Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Company Description

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

• More than 35,000 people working together: Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives.
• Your skill and compassion can make us even stronger.
• Equal Opportunity Employer/Veterans/Disabled.