[Hiring] Patient Access Representative @LCMC Health

Role Description

Your job is more than a job. Be the problem-solver before the visit! As a Patient Access Representative focused on Financial Clearance and Authorizations, you work behind the scenes—and directly with patients—to ensure care is approved, covered, and financially clear before services are delivered. Your attention to detail helps prevent delays, denials, and surprises, creating a smoother experience for both patients and care teams. You bring clarity, accuracy, and empathy to conversations about insurance, authorizations, and financial responsibility—making complex processes easier to understand.

• Verify insurance eligibility and benefits for scheduled and unscheduled services
• Obtain prior authorizations and referrals as required by payers
• Review patient accounts for financial clearance and resolve issues before services are rendered
• Communicate with insurance companies, providers, and internal teams to secure approvals
• Explain coverage, estimates, and financial responsibility to patients
• Assist with payment arrangements and financial assistance referrals when appropriate
• Maintain accurate documentation and protect patient confidentiality

Qualifications

• Strong customer service and communication skills
• Attention to detail and comfort working with insurance and authorization processes
• Ability to explain financial and coverage information clearly and confidently

Requirements

• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

Benefits

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do.