[Hiring] Patient Access Rep II @Cedars-Sinai

Role Description

The Patient Access Rep II performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars-Sinai Medical Center and secures all demographic and financial patient registration information, including:

• Registration
• Pre-Registration
• Government and non-government insurance verification
• Eligibility verification
• Workers Compensation eligibility
• Securing cash deposits (co-pays, deductibles, cash packages)

Demonstrates the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served. Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System.

Qualifications

• Competent to perform in no less than 3 patient access functions and/or patient access areas.
• Demonstrates superior patient interviewing skills.
• Ability to independently handle routine/frequent inquiries from patients, patient representatives, and insurance companies.
• Demonstrates collection skills and meets or exceeds cash collection goals.
• Competent regarding navigation and entering patient and financial information in the ADT system.
• Maintains patient confidentiality and adheres to CSMC and HIPAA regulations.

Requirements

• Obtains financial clearance and determines patient's correct financial classification.
• Performs insurance verification electronically, telephonically, or through product website(s).
• Performs proper system search to secure a medical record number (MRN) or assign a new MRN without duplication.
• Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
• Demonstrates the ability to clearly explain registration and consent forms to the patient and obtain necessary signatures.
• Assembles registration paperwork for inclusion on the patient chart and scans all appropriate documents into the scanning system for retrieval as necessary.
• Works and resolves QA error worklist daily and without exception.
• Interacts with physicians and specialty departments to assure accurate intake of information required for complete registration.

Benefits

• Opportunity to work in a fast-paced environment.
• Be part of a team that provides the highest level of care to the community.

Company Description

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine, and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching, and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients.

• Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals.
• Demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
• One of the largest nonprofit academic medical centers in the U.S., with 915 licensed beds, 2,993 physicians, 4,700+ nurses, and thousands of other healthcare professionals and staff.