[Hiring] Patient Access Liaison @GRIFOLS, S.A.

Role Description

The role of the Patient Access Liaison (PAL) is to minimize access and reimbursement barriers for patients and providers to Prolastin-C. They will accomplish this by executing the market access reimbursement plan in the assigned geographic area with physicians, office staff, and institutional customers. The PAL will work closely with internal and external partners including HCPs and their staff, Market Access, Sales, and SP/Hub partners in the field, supporting accounts in resolving reimbursement issues and concerns. The PAL is expected to have a deep working knowledge of both public and private payer policies within their market, as it relates to Prolastin-C coverage and access.

This position will serve as subject matter expert on payer/reimbursement matters, patient services, and pharmacy processes and requirements. This role covers multiple East Coast regions including the Northeast, Mid-Atlantic, and part of the South Atlantic Regions. For this role to be remote, you have to be located near a major airport in one of the following states:

• Northeast: ME, NH, VT, MA, RI, CT
• Mid-Atlantic: NJ, NY, PA, DE, MD
• South Atlantic: VA, WV, NC, SC, GA

Primary responsibilities for the role:

• Proactively educate prescriber office personnel on the Prolastin Direct program and processes to facilitate patient access via in-person and virtual interactions.
• Champion and manage the appropriate utilization of patient support services and reimbursement programs to ensure compliance with legal and regulatory requirements.
• Demonstrate deep knowledge in reimbursement and access across patient support offerings and be the subject matter expert in the geography.
• Collaborate closely with the payor team to understand payer policies and facilitate patient access.
• Ensure providers understand prior authorization requirements, appeals processes, and clinical criteria, including technology options for electronic submission of PA, Letter of Medical Necessity, appeals, step edits, formulary exception requests, and provides support for other related coverage issues and documentation requirements.
• Enhance awareness and understanding of patient support offerings and specialty pharmacy (SP) processes. Ensure these solutions are optimized to support the patient journey and deliver excellent patient and provider experience.
• Reactively address patient-specific issues and provide issue resolution across geography.
• Closely collaborate with Hub/SP account management team to directly solve any customer-related issues.
• Build productive, professional relationships with customers in targeted accounts to address market access issues.

Qualifications

• Extensive knowledge of medication access channels.
• Strong functional knowledge of specialty pharmacy and health insurance and benefits with a demonstrated expert understanding of insurance eligibility benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support, and free product programs.
• Proven ability to thrive in both an independent setting and within a collaborative cross-functional environment.
• Ability to travel and cover large multistate geography territories; > 50% travel required.

Education

• BA/BS Degree, Advanced degree or PharmD preferred.

Experience

• 2 years of rare disease, specialty pharmacy, pharma and/or biopharmaceutical experience.
• 1-2 years of experience calling on field-based customers and proven ability to build strong relationships with healthcare professionals.

Compensation and Benefits

• Estimated pay scale for the Patient Access Liaison role is $110,000 to $130,000 per year.
• Eligible to participate in up to 8% of the company bonus pool.
• Wide variety of benefits including, but not limited to: Medical, Dental, Vision, life insurance, PTO, paid holidays, and up to 5% 401(K) match and tuition reimbursement.
• Final compensation packages will depend on education, experience, skillset, knowledge, where the role is performed, internal equity, and market data.
• Opportunities for professional growth and career progression.