[Hiring] Patient Access Liaison @Medical University of South Carolina

Role Description

The Patient Access Liaison role is a partnership between Patient Access Capacity Management and the Specialty ICCE, Department and Divisions they support. The Liaison is the subject matter expert in ambulatory template access strategies and they work together to implement best practices for ambulatory providers. The Liaison conducts data analysis, makes recommendations based on the data to achieve ambulatory access goals and presents findings and recommendations on a frequent basis.

The Access Liaison reports to the Director, Enterprise Patient Access in the Patient Access Center. Under limited and indirect supervision, the Access Liaison assumes responsibility for developing, leading, and managing the patient access strategy for a given ICCE across all locations. The Access Liaison will act as a centralized resource with dual accountability to the Patient Access Center and ICCE Leadership to facilitate patient access and scheduling best practices for referring physicians, patients, and others.

• Ensure standardized and consistent scheduling practices, protocols, and procedures across the ICCE.
• Maintain ownership of all departmental provider templates to ensure consistent master schedules.
• Lead process improvement initiatives in the clinic and the patient access call center to increase patient access.
• Perform continuous capacity management assessments on providers' master schedules to ensure efficient performance and maximize patient care, continuity of care, and patient and provider satisfaction.

Qualifications

• Bachelors Degree or equivalent.
• 5 years for support or 0-2 years for professional experience.

Company Description

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here .