Role Description
As an Outpatient CDI Outsourcing Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. The Outpatient CDI Outsourcing Manager is responsible for the end‑to‑end leadership and performance of outsourced outpatient CDI engagements, including both supplemental and fully outsourced programs. This role ensures delivery of high‑quality, compliant, and efficient outpatient CDI services while supporting consulting revenue objectives and maintaining strong vendor and client relationships. This is a highly visible leadership role requiring strong operational oversight, people leadership, vendor management, and deep outpatient CDI expertise.
Outsourced Engagement & Client Management
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Provide overall operational leadership for assigned outsourced outpatient CDI engagements (supplemental and total outsource).
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Partner with Consulting Services to support revenue goals and client satisfaction.
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Serve as a primary escalation point for performance, quality, and vendor‑related issues.
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Build and maintain strong relationships with contracted vendors and internal stakeholders.
Operational Excellence & Performance Management
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Ensure outpatient CDI operations meet or exceed quality, productivity, and turnaround time targets.
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Continuously monitor operational metrics, trends, and KPIs; identify risks and opportunities for improvement.
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Develop and implement corrective action plans for performance gaps or compliance concerns.
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Ensure adherence to ICD‑10‑CM/CPT guidelines, APC methodologies, and regulatory requirements.
People Leadership & Development
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Directly lead and supervise assigned outpatient CDI staff.
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Provide coaching, mentoring, training, and performance feedback to support professional growth.
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Allocate work assignments, monitor progress toward objectives, and conduct performance evaluations.
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Manage employee‑related processes including compensation input, performance reviews, and policy enforcement.
Compliance & Governance
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Ensure compliance with corporate policies, security standards, and applicable regulatory requirements.
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Address policy violations promptly and consistently.
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Promote a culture of quality, accountability, and continuous improvement.
Qualifications
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Bachelor’s degree or higher from an accredited university with seven years of experience in outpatient CDI management in a private, public, government or military environment.
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OR High School Diploma/GED AND twelve years of experience in outpatient CDI management experience in a private, public, government or military environment.
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RHIA or CCS certification.
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CCDS-O, CRC, or RAC certification (additional qualifications that could help you succeed even further in this role).
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Minimum of five years of outpatient CDI experience.
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ICD‑10‑CM/CPT and APC methodologies experience.
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Clinical documentation improvement and revenue cycle workflows experience.
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Quality‑of‑care measures (e.g., outpatient – HEDIS, OQR) experience.
Requirements
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Work Location: Remote-United States.
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Travel: Up to 50% [domestic/international].
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Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Benefits
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Competitive pay and benefits.
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Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.