[Hiring] Organizational Services Clinical Care Navigator @Lyra Health

Role Description

As a Clinical Care Navigator on the Organizational Services Team, you’ll be doing meaningful, high-impact work supporting companies and their employees through moments of challenge, change, and crisis. You’ll be the first clinical point of contact for HR, ER, and Benefits teams reaching out for expert guidance, and you’ll coordinate thoughtful, timely support for employees navigating behavioral health concerns. You won’t be providing ongoing therapy; you’ll use your clinical skills to offer expert consultation, coordinate critical incident responses, and proactively reach out to employees in crisis. Your work will help ensure safety and connection to high-quality care.

This role may be for you if you’re an excellent communicator, confident in your clinical judgment, and passionate about making behavioral health more accessible in the workplace. You thrive in a fast-paced environment, can shift seamlessly between support calls and consultation, and have a strong sense of professional presence when working with VIPs and organizational leaders. If you’re someone who finds purpose in showing up for people at pivotal moments and helping them get to the right care at the right time, this role could be a great fit.

You must be able to work one of the following shift(s):

• Tuesday - Saturday
• 1:00 PM - 9:30 PM PST
• 2:00 PM - 10:30 PM MST
• 3:00 PM - 11:30 PM CST
• 4:00 PM - 12:30 AM EST

This role is open for current Clinical Care Navigators and Clinical Care Navigators- After Hours employees only.

Qualifications

• Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services independently will not be considered.
• Certified Employee Assistance Professional (CEAP) preferred.
• Must have two years post-license experience (EAP/clinical call center experience preferred or organizational consulting).
• Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting), CISD coordination, working with HR/ER and/or corporate leadership teams.
• Bilingual, Spanish-speaking candidates strongly preferred (but not required).
• Must be a full-time resident of the United States; work cannot be completed from outside the United States.

Requirements

• Manager Consultations: Provide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies.
• Critical Incident Stress Debriefing (CISD) Coordination: Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreach.
• Leadership level support: Deliver discreet, high-touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concerns.
• Inbound Organizational Support: Respond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidance.
• Proactive Outreach: Reach out to employees identified as high-risk or in crisis, offering in-the-moment support, risk assessment, safety planning, and care navigation to ensure connection to care.
• Collaboration: Partner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitments.
• Documentation: Maintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocols.
• Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences.
• Independently manage a caseload of complex, multi-need clients.

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances).
• Lyra for Lyrians; coaching and therapy services.
• Equity in the company through discretionary restricted stock units.
• Competitive time off with pay policies including vacation, sick days, and company holidays.
• Paid parental leave.
• 401K retirement benefits.
• Monthly tech allowance.
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!