[Hiring] Organ Procurement Family Services Specialist I @University of Rochester

Role Description

Actively supports the mission of Finger Lakes Donor Recovery Network (FLDRN). Responds to potential organ donor referrals at area hospitals, assesses potential donor family dynamics and needs, and provides specialized support intervention services for bereaved families of potential organ and tissue donors. Counsels families to help them understand brain death and the process of organ and tissue donation, thereby facilitating the authorization process and providing ongoing support.

• Serves as an expert and spokesperson on family support and offering the opportunity of organ and tissue donation to potential donor families, with the goal being authorization for donation.
• Completes all documentation relating to obtaining authorization for donation, as required, accurately and in a timely manner.
• Responds to organ donor referrals by traveling to donor hospitals to assess needs of potential organ donor families.
• Communicates with physicians and other health care team members to obtain information about the patient’s hospital course and family’s understanding of the patient’s condition.
• Displays a caring and courteous attitude at all times. Represents FLDRN in a positive manner. Demonstrates regard for the dignity and respect of all patients, donor families, and other agencies.
• Works with health care team members to increase authorization rates of organ and tissue donation by offering therapeutic interactions and interventions to the families of potential organ and tissue donors.
• Develops thorough working knowledge of internal structures within hospitals and uses this knowledge to improve the organ and tissue donation process.
• Works with on-call and patient care team to establish appropriate communications relating to end-of-life care and decisions.
• Works with on-call and patient care team to determine when is the best time to approach each individual family and offer the opportunity of organ and tissue donation.
• Other duties as assigned.

Qualifications

• Bachelor's degree and 1 year relevant professional experience required.
• Experience in a trauma/critical care setting preferred.
• Or equivalent combination of education and experience.

Requirements

• Knowledge in grief and bereavement preferred.

Benefits

• Compensation Range: $29.05 - $40.67.
• The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.