[Hiring] Organ Administrator on Call (AOC) - Night Shift @HonorBridge

Role Description

Are you a person who is interested in working to save a life every day, making a tremendous contribution to your community, or becoming part of someone’s legacy? If so, HonorBridge is seeking a positive, energetic, and highly motivated individual to join our team.

Due to growth, HonorBridge is recruiting for an Organ Administrator on Call (AOC). The Organ Administrator on Call (AOC) provides real-time clinical and operational leadership for organ donation activity across the HonorBridge service area, from initial referral through recovery. This role serves as Referral AOC overseeing referral triage and progression toward authorization, as Case AOC overseeing authorized case management through donor management, allocation, and recovery, or both when coverage requires.

• Directs staffing and resource decisions.
• Exercises independent clinical judgment on organ suitability and allocation.
• Serves as the primary point of escalation for HonorBridge staff, medical directors, transplant centers, and hospital partners.
• Accountable for ensuring donation activity progresses safely and in alignment with OPTN policy and HonorBridge standards.
• This is a remote working opportunity. Residents of NC or future residents of NC will be considered only.
• This is a night shift position that will require 12-hour shifts including some weekends and holidays.

What you’ll be doing:

• Contributes to HonorBridge’s Mission by being devoted to building connections that save and heal lives through organ and tissue donation.
• Achieves job functions in alignment with HonorBridge values:
• Trust – Honor the trust that people place in us.
• Diversity, Equity & Inclusion – We work as one. We celebrate all.
• Service – Commit to service excellence.
• Innovation – Embrace the power of innovation.
• Passion – Live our passion for healing lives.
• Adheres to HonorBridge’s policies, procedures, and standards.
• Builds caring and compassionate relationships.
• Consistently demonstrates effective communication.
• Promotes teamwork to ensure success at HonorBridge.
• Serves as Organ AOC, working scheduled shifts that require availability and response to notification within five minutes.
• Maintains regular and reliable availability during all scheduled on-call shifts.
• Ensures appropriate staffing for clinical activity using the on-call schedule.
• Reviews staff hours, location, and downtime to determine which available on-call personnel to activate.
• Serves as a clinical and administrative resource for on-call personnel.
• Monitors and directs organ donation activity throughout the shift.
• Ensures accurate and timely documentation and checkpoint completion throughout the donation process.
• Maintains confidentiality of donor, patient, and organizational information in accordance with HIPAA and HonorBridge policy.
• Reviews and completes documentation accurately in accordance with HonorBridge policy and procedures.
• Completes required checks throughout the donation process and documents outcomes in LLTN.
• Documents deviations, variances, incidents, and customer complaints in the applicable Quality Management platform.
• Functions as the shift leader for organ donation activity.
• Exercises independent clinical judgment on organ suitability and allocation within the scope of AOC authority.
• Sets the tone and standard of conduct for on-call staff throughout the shift.
• Initiates and facilitates huddles to resolve staffing, escalation, or case-related concerns.
• Communicates with surgeons, Executive On Call, staff, management, and the Medical Director as needed.
• Reports patient safety issues, internal safety concerns, and personnel or performance issues for leadership review.
• Participates in meetings, case reviews, after action reviews, staff meetings, division meetings, and educational events as required.
• Maintains current knowledge of HonorBridge policies and procedures and OPTN policy updates.
• Provides follow-up and education about clinical issues, both internally and externally.
• Actively assists with the HonorBridge quality assurance process.
• Works to establish and maintain ongoing relationships with HonorBridge staff and leadership at all levels.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree required with a concentration in healthcare.
• CPTC certification required.
• Four years’ clinical experience in organ recovery strongly preferred.
• Strong interpersonal and communication skills.
• Working knowledge of medical terminology and the operating room environment.
• Ability to manage stress and function effectively in high pressure, time-sensitive situations.
• Ability to exercise independent judgment and decision-making authority in high stakes clinical situations.
• Working knowledge of OPTN policies and procedures relevant to organ donation.
• Experience with form completion and documentation.
• Proficiency with computers, cellular phones, and Microsoft Windows and Office.
• Commitment to the mission of organ and tissue donation.

Requirements

• Full-time position working from home or remotely with reliable cell phone and Internet access required.
• Must be reachable and able to respond to notification within five minutes throughout scheduled on-call shifts, including weekends, holidays, and 24-hour shifts.

Benefits

• A chance to save a life!
• Medical, Dental, Vision insurance.
• Health Savings Account.
• Flexible Spending Accounts.
• A matching retirement plan.
• Paid Sick and Vacation time.
• Financial Finesse program.
• Life Balance Account Reimbursement.
• Professional Development and Growth.
• Plus, a lot more!