[Hiring] Oncology Nurse Navigator @Thyme Care

Role Description

Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As a Thyme Care Oncology Nurse Navigator, you'll be a vital clinical resource for our members and their care network, offering triage, support, and education during their cancer journey via phone, email, and video communication. Under the guidance of our Nurse Team Lead, you'll conduct comprehensive clinical assessments, oversee member health, and facilitate end-of-life care discussions. Your main objective will involve actively engaging with members, addressing clinical issues, and efficiently managing any escalations that arise.

This role follows a fixed schedule of 8:30 AM to 5:00 PM EST, working four weekdays and Saturdays. The designated weekday off must be Monday, Thursday, or Friday.

Within your first three months, you will:

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.
• Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction.
• Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards.
• Support members throughout the oncology care continuum, from screening to survivorship or end-of-life care, coordinating care and providing clinical support as needed.
• Identify and address member needs promptly, offering assistance with care coordination, symptom management, nutritional support, discharge planning, and provider referrals.
• Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team.
• Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions.
• Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access.
• Be available for urgent clinical escalations and provide clinical consult support as required.
• Perform other projects and duties as assigned and as related to department business needs and objectives.

Qualifications

• An active, unrestricted compact Registered Nurse (RN) license is required.
• Degree in Nursing (ADN or BSN) required; BSN preferred.
• Compact + single state licensure in New York and/or Illinois licensure is preferred.
• At least 5 years of nursing experience, including 3 years in solid tumor oncology nursing.
• Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are required or obtained within 2 years of hire.

Requirements

• Prioritize the member experience and demonstrate a deep commitment to Thyme Care's mission.
• Proactively identify and prioritize initiatives, taking prompt action to address urgent needs.
• Excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.
• Effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues.
• Comfortable with change and ambiguity with a proven track record of success in dynamic environments.

Benefits

• Choice of great medical, dental, and vision insurance plans.
• Generous vacation policy for full-time employees.
• Fluency in Spanish, both written and verbal, is preferred.
• Prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate.