[Hiring] Onboarding Specialist - Client Welcome Calls @Zenara Health

Role Description

Our users are psychiatrists and mental health clinicians — so we're looking for someone who can speak comfortably and credibly with a clinical, professional audience.

We're looking for a warm, articulate person to run short (15-minute) onboarding calls for new users of our platform. This is a healthcare-adjacent product, so we'd love someone with a clinical or mental-health-related background — a psychiatric nurse, nursing student, psychology/social work student, or similar — who's comfortable speaking knowledgeably and reassuringly with a professional clinical audience.

• Run scheduled 15-minute video calls with new users shortly after they sign up
• Walk them through a short demo report using a script and talking points we provide
• Answer common questions confidently and warmly
• Flag anything outside your scope appropriately (we'll give you clear guidance on this)
• Log brief notes after each call

Qualifications

• A genuinely warm, calm, clear communicator — this is the most important quality
• Background in nursing, psychology, social work, or a related field (current students welcome)
• Comfortable on video calls with clinicians and professionals you've just met
• Reliable availability for scheduled call slots
• Strong spoken English

Requirements

• Part-time / contract — $20 paid per call
• Fully remote, any timezone considered
• Training provided — we'll walk you through our script, the demo report, and likely questions before your first real call
• Immediate start

Benefits

• Flexible working hours
• Opportunity to work in a supportive and professional environment

Company Description

If this sounds like you, please apply with a short note on your background and why this role appeals to you, along with your proposed rate per call. We may ask shortlisted candidates to do a brief practice call as part of the process.