[Hiring] Offerings and Intakes Nurse @MD Integrations

Role Description

We are seeking a dedicated and experienced Offerings and Intakes Nurse (RN) to support our Clinical team evaluating and performing quality control with dosing calculation inputs from partners and pharmacies. This role is critical in ensuring the safety, accuracy, and compliance of prescription (Rx) product offerings from our partners. The ideal candidate will have a strong pharmacy background - preferably with an understanding of common medications (including compounded medications) for dermatology, reproductive health, endocrinology, or weight management conditions with a deep understanding of dosing, pharmacological safety, and care coordination in a telehealth environment.

This position reports to our Director, Clinical Operations and will work closely with clinical and customer teams to support an efficient onboarding process for partners. This position is fully remote and is expected to be available Monday through Friday during core hours to take video calls and meetings, with some intraday flexibility.

Candidates must have access to a quiet, secure work environment and reliable high-speed internet. If you're tech-savvy, detail-oriented, and love working in a fast-paced digital healthcare environment, we’d love to meet you!

Qualifications

• Minimum 2 years as an RN or Pharmacy Technician, preferably with experience working with compounding pharmacies and extensive experience reviewing dosing calculations.
• Experience working for a telehealth company supporting internal quality review processes to support compliant care, strongly preferred.
• Strong knowledge of pharmacology, medication safety, and dosing calculations.
• Exceptional attention to detail and sincere love of spreadsheets, color-coding, and minutia; Type A is a plus in this role!
• Comfortable speaking as the SME on internal quality control measures, safety standards, and regulatory compliance on video calls with customers and internal teams.
• Experience collaborating with cross-functional teams remotely in a regulated healthcare environment.
• Excellent written and verbal communication skills with diverse audiences both synchronously and asynchronously.
• Proficient with standard corporate tools for collaboration and task management, such as Slack, Gsuite, Asana, and Hubspot (preferred).

Requirements

• Offering Review & Validation: Collaborate with clinical and medical teams to assess partner-submitted Rx product offerings for format accuracy, therapeutic appropriateness, and clinical safety before order sets go live.
• Quality Control: Perform quality checks on incoming clinical requests to ensure accuracy, clarity, and alignment with clinical best practices. Coordinate with the internal clinical team, partners, and occasionally pharmacies to convert doses accurately according to provider instructions and standard medical protocols.
• Compliance & Risk Management: Draft, add, and review safety and risk warnings for all Rx offerings. Coordinate with internal teams to ensure compliance with clinical safety standards, regulatory guidelines, and internal processes. Update partner accounts with appropriate documentation.
• Intake Creation: Assist with the creation of medical intake forms in the software on behalf of partners. Collaborate with our internal clinical team to review for thoroughness and exceptional end user experience.
• Error Tracking & Troubleshooting: Proactively identify, troubleshoot, and track prescription-related errors, ensuring corrections are made before implementation. Work directly with our internal clinical team and external partners to ensure quality offerings.
• Route of Administration Coordination: Communicate directly with pharmacies and prescribing providers to confirm the correct route of administration for medications and therapies. Identify and correct errors in the offering.
• Triage & Communication: Act as a liaison with internal and external partners and pharmacies to triage requests, clarify ambiguities, and facilitate timely resolutions to ensure compliance and safety in dosing recommendations.

Benefits

• Competitive Salary: We offer a starting wage of $35.00/hr for this full-time, fully remote role.
• Comprehensive Benefits Package: We are building our benefits package including health insurance, dental insurance, vision insurance, paid time off, and a 401(k) retirement savings plan.
• Professional Development Opportunities: We are committed to investing in our employees' professional development and offer a variety of on-the-job training and development opportunities.
• Flexible Work Arrangements: We are a fully remote team who collaborate both synchronously and asynchronously to achieve the best outcomes.
• Collaborative and Supportive Work Environment: We foster a collaborative and supportive work environment where employees are encouraged to share ideas and contribute to the company's success.