[Hiring] Nurse, RX Fulfillment @Teladoc Health

Role Description

The Nurse - RX Fulfillment (N-RXF) plays an integral part in ensuring superior care of patients treated through Teladoc. The N-RXF will apply professional knowledge in processing prescriptions ordered by Teladoc providers (either via phone or electronically), support Teladoc providers as dictated by established policies and guidelines and provide member support by phone or electronic messages.

• Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video. (50%)
• Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner using established protocols, guidelines, and provider communication.
• Communicate empathetically with members, using conflict resolution and service recovery skills as needed.
• Conduct health coaching related to Tobacco Cessation.
• Maintain detailed and accurate case documentation in the electronic health record.
• Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with post-Teladoc visit needs (50%).
• Work collaboratively and with appropriate clinical urgency to meet expected turnaround times.
• Maintain knowledge of Teladoc policies and prescribing guidelines.
• Analyze complex clinical situations and appropriately provide solutions based on established protocols and policies.
• Review laboratory results and use established processes to escalate as needed.
• Maintain member confidentiality and adhere to all applicable regulations, including HIPAA.

Qualifications

• BSN Preferred
• Recent experience in the outpatient/urgent care setting preferred
• Virtual work experience preferred
• Ability to work independently and as part of a high performing team
• Strong knowledge base of prescription medications
• Demonstrated proficiency in mathematics, particularly with medication dosage calculations
• Exceptional customer service skills
• Excellent written and verbal communication skills
• Bilingual-Spanish Speaking a plus
• Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities
• Possess high degree of computer literacy and ability to manage multiple systems including Microsoft software
• Ability to work a flexible schedule including evenings, weekends, and holidays as assigned weekly based on business need

Requirements

• Active RN, BSN or MSN, NP in good standing
• 1-3 years of clinical experience
• Customer service experience in a health care setting

Benefits

• Base salary range: $80,000k-$88,000k
• Eligible for a performance bonus and benefits (subject to eligibility requirements)
• Flexible Vacation Policy, intended for rest, relaxation, and personal time
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually (applies to full-time positions only)