[Hiring] Nurse Navigator @Pager Health

Role Description

This position is for a full-time, remote Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth. We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center.

• We currently have 2 openings.
• 4 days a week (rotating days) for either 7:45a-6:15p EST OR 12:45p-11:15p EST.
• Every other weekend required.
• An active compact unencumbered RN license is required for this position.
• Working every other weekend is required.

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication.

Qualifications

• 2+ years of clinical hospital experience; within the ICU or ER highly preferred.
• An active compact unencumbered RN license.
• Minimum of Associates Degree in Nursing (ADN).
• Bilingual and able to communicate in both English and Spanish is a major plus.

Requirements

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email.
• Document within EMR.
• Follow and apply clinically validated triage protocols.
• Ensure the highest quality customer service for patients and providers.
• Complete basic nursing responsibilities, outpatient testing, medications, etc.
• Troubleshoot technology with patients.
• Work to ensure a seamless patient call center experience.
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care.
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience.
• Assist in identifying technology needs that improve patient experience.
• Additional projects as assigned.

Benefits

• For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $33.00 - $36.00 per hour plus shift differentials.
• Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.
• The range listed only applies to Colorado, Nevada, and New York.