[Hiring] Nurse Medical Information Specialist Services Associate IV @Conduent

Role Description

Performs tasks based on established procedures.

• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

Has advanced, specialized expertise within a range of analytical or operational processes.

• Completes assignments and facilitates the work of others.
• May coordinate assignments beyond work area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others, but is not a supervisor.
• Works autonomously within established procedures.

Qualifications

• Has developed skills in a range of processes, procedures, and systems.
• Acts as a technical expert in some areas.

Requirements

• Understanding of how best teams integrate and work together to achieve company goals.
• Impacts a team, by example, through the quality service and information provided.
• Suggests enhancements to work procedures and practices to improve efficiency.
• Serves as a team lead.
• May allocate work to team members.
• Provides subject matter guidance to junior team members.
• Provides solutions to atypical problems with little or no precedent.
• Exchanges information and ideas effectively.
• Uses tact and diplomacy when dealing with others.

Responsibilities

• Supports and manages a defined list of patients who require assessment and education about their disease therapy/treatment.
• Uses own professional judgment while performing patient counseling.
• Provides drug information to other health care professionals.
• Ensures proper documentation and record-keeping for all interactions.
• Provides information on specific drug therapy, drug administration, side effects, and side effect management.
• Carries out interventions when appropriate.
• Administers programs that enable patients to overcome adherence barriers to medication.
• Performs other duties as assigned.
• Complies with all policies and standards.