[Hiring] Nurse Clinical Support Center Team Lead @Cigna Healthcare

Role Description

As a Telephonic Critical Support Nurse Lead RN, you will help guide a high-impact, 24/7 clinical call center that supports patients, caregivers, clinicians, hospitals, and referral partners. This remote role is ideal for a compassionate nursing expert who brings calm judgment, strong clinical insight, and a growth mindset to urgent patient needs. You will help protect therapy continuity, strengthen team readiness, and support reliable care for patients managing complex and chronic conditions.

• Lead with clinical confidence during urgent calls by helping the team triage patient needs, reduce medication interruptions, and support safe therapy continuation.
• Guide patients, caregivers, and clinical partners through issues related to infusion devices, central lines, medication administration, and other therapy support needs.
• Build clear connections across patients, caregivers, pharmacists, nurses, hospitals, physicians, and internal partners so care needs are addressed with urgency and accuracy.
• Strengthen team performance by orienting new hires, supporting onboarding, coordinating annual clinical nurse competencies, and helping staff prepare for new therapy launches.
• Create, update, and improve resources that help the Nurse Clinical Support Center work with consistency in a fast-paced environment.
• Use data and trend insights to monitor unit activity, report key statistics, and identify opportunities to improve service, readiness, and patient support.
• Support team meetings, policy updates, and procedure maintenance with a focus on practical solutions, shared learning, and continuous improvement.

Qualifications

• Active Registered Nurse (RN) multistate license in good standing, with the ability to obtain licensure in all 50 states.
• At least 10 years of RN experience.
• At least 3 years of full-time Nurse Clinical Support Center experience.
• Ability to work fluctuating shifts, including four 10-hour days and five 8-hour days as business needs require, Monday through Friday.
• Ability to work occasional overnight shifts and take call as needed. Evening and overnight shifts may include a shift differential.
• Strong leadership, coaching, communication, organization, and customer service skills.
• Ability to analyze data, compile statistical reports, and use Microsoft Office tools, including Word, Excel, and PowerPoint.
• Working knowledge of clinical, legal, and regulatory considerations that guide safe patient support.

Requirements

• Bachelor of Science in Nursing preferred.
• Critical care, home infusion, or specialty pharmacy experience.
• Experience developing clinical resources, training materials, or team education content.
• Comfort building networks across clinical, pharmacy, operations, and leadership teams.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Hourly rate of 38 - 64 USD / hourly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) and company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.