[Hiring] Nuclear Medicine Clinical Application Specialist @GE HealthCare

Role Description

As a Nuclear Medicine Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team, you will deliver clinical, technical, and operational expertise by providing excellent adult education and training supporting the NM modality. You will be responsible for enhancing the customer experience by utilizing the Customer Learning Journey wing to wing training process and implementing your modality subject matter expertise to level up customer’s education and training solutions.

• Develop product, clinical, and software knowledge, skills, and competence within the NM modality.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and skills to obtain optimal performance from their GE Healthcare equipment.
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promoter Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue through execution of on-site or remote clinical education delivery.
• Produce comprehensive, consistent, and timely completion of documentation requirements pre through post training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings.
• Work integrally with associated teams to create, manage, coordinate, and deliver training to internal and external partners and customers.
• Develop in-depth knowledge of a technical discipline and use prior experience and acquired technical expertise to execute policy/strategy.
• Use some level of judgment and have the ability to propose different solutions outside of set parameters but with guidance.
• Provide informal guidance to new team members.

Qualifications

• Minimum 3 years of imaging experience with at least 3 years of Nuclear Medicine modality experience.
• Must reside in, or be willing to relocate to, the assigned territory of California, Nevada, Washington, Oregon, Arizona, or New Mexico.
• Ability to travel extensively throughout the territory (and nationally as business needs require).
• ARRT or equivalent specific NM modality certification.
• Comfortable in a clinical/patient environment.
• Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel, and navigating other computer and web-based tools (intranet/internet/apps).
• Ability to learn specialized industry-specific software and provide digital education and training solutions.
• Will be required to register with one or more vendor credentialing services by various customer hospitals.
• Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Requirements

• 10+ years clinical experience.
• 5+ years experience with GE NM modality.
• Strong verbal communication skills; able to communicate complex clinical content in an easy-to-understand manner.
• Strong and effective teaching and presentation skills.
• Strong organizational skills to sustain in a dynamic environment.
• Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities.
• Self-confident, service-oriented, conscientious, assertive, persistent, achievement-oriented, flexible, and a team player.
• Exceptional interpersonal skills; behaviors are adaptive, functional, and constructive.

Benefits

• Competitive compensation package, including medical, dental, vision, paid time off, and a 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Tuition reimbursement.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).