[Hiring] Non-Dispensing Pharmacy Technician @Dragonfly Health

Role Description

As a Pharmacy Technician at Dragonfly Health, you will:

• Process new prescriptions, refills, and discontinuations with a high level of accuracy.
• Maintain complete and compliant patient medication profiles.
• Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff.
• Triage and resolve routine service inquiries, escalating complex issues appropriately.
• Deliver exceptional customer service through clear communication and active listening.
• Apply de-escalation techniques when supporting urgent or emotionally sensitive situations.
• Meet service level, quality, productivity, and documentation standards.
• Utilize pharmacy systems and internal tools to manage workflows and document activity.
• Identify service issues and partner with operations leadership on resolution.
• Participate in training, system updates, and continuous improvement initiatives.

Qualifications

• Experience as a Pharmacy Technician in a healthcare setting.
• A detail-oriented pharmacy technician who values accuracy and compliance.
• Strong verbal and written communication skills with a calm, empathetic approach.
• Ability to manage multiple priorities in a fast-paced, call-driven environment.
• Experience working with pharmacy systems, patient records, or workflow platforms.
• A customer-focused mindset with the ability to problem-solve efficiently.
• Comfort handling sensitive patient and clinical information confidentially.
• Adaptability to changing processes, systems, and priorities.
• Strong organizational skills and attention to documentation standards.
• A collaborative team player who partners effectively with pharmacists and peers.

Requirements

• Non-Dispensing Pharmacy Technicians are the backbone of our hospice pharmacy operations.
• They ensure accuracy, continuity, and responsiveness—allowing pharmacists to focus on clinical oversight while patients and hospice partners receive timely, compassionate support.
• Their work directly impacts patient safety, service quality, and the overall care experience.

Benefits

• Competitive Pay: $21.50 - $23.50 (based on experience).
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.).
• Growth Opportunity and Career Advancement.
• Agile and Adaptable team culture.
• Innovative and revolutionary technology solutions.
• A higher calling to provide quality patient care.