[Hiring] National Medical Value and Outcomes Liaison @GSK

Role Description

The National Medical Value & Outcomes Liaison (MVOL) serves as the accountable medical lead for high-priority, complex customers and population-based decision-makers. These customers may include:

• Health systems
• Integrated delivery networks
• National and regional health plans
• Pharmacy benefit managers
• Group purchasing organizations
• Specialty pharmacies
• State Medicaid agencies
• AIDS Drug Assistance Programs
• The Department of Defense
• Veterans Affairs
• The Indian Health Service

The National MVOL develops trusted relationships with medical influencers and decision-makers to support informed access, management, and purchasing decisions. The role also gathers actionable medical voice-of-the-customer insights, supports pipeline planning, and represents ViiV Medical capabilities and evidence needs.

Working closely with the Payer Field Team, ViiV Corporate Accounts Team, ViiV Corporate Accounts Reimbursement Team, U.S. Medical, and other matrix partners, the National MVOL helps deliver coordinated, timely, and high-impact customer engagement.

The ideal candidate thrives in a fast-paced, highly matrixed environment and demonstrates initiative, accountability, sound judgment, and enterprise thinking. Success requires transparent communication, strategic account leadership, timely execution, and the agility to lead, support, or defer to colleagues based on customer and organizational needs.

Key Responsibilities

• Develop and execute scientific account plans for assigned customers.
• Lead external medical engagements that communicate the clinical, economic, population health, and value evidence supporting ViiV medicines and pipeline assets.
• Build trusted relationships with clinical, executive, population health, and formulary decision-makers.
• Demonstrate executive presence, strategic thinking, scientific credibility, and collaborative problem-solving during customer engagements.
• Provide transparent and timely clinical, health outcomes, economic, and population health evidence.
• Deliver affirmative presentations to formulary decision-makers.
• Respond to unsolicited requests for scientific, medical, and health outcomes information.
• Maintain and respond to standing requests for medical information.
• Engage customers on near-term pipeline assets.
• Gather and communicate actionable medical voice-of-the-customer insights.
• Assess customer interest and capabilities related to real-world evidence.
• Maintain expertise in relevant products, disease states, treatment pathways, and the evolving U.S. healthcare landscape.
• Act with urgency and accountability by delivering on customer commitments.
• Serve as the medical lead for assigned accounts.
• Partner closely with internal teams to deliver a seamless customer experience.
• Lead through influence and proactive communication.
• Maintain visibility across relevant stakeholders regarding customer activities.
• Drive accountability across the matrix by advancing action plans.
• Connect customer needs with internal expertise.
• Support the development and execution of field medical strategies.
• Contribute to MVOL and broader cross-functional process initiatives.
• Help build a collaborative and inclusive culture.

Qualifications

• PharmD, PhD, MPH, MS, or equivalent education.
• Three or more years of experience in a field-based medical role working with U.S. payers, group purchasing organizations, or health system customers.
• Five or more years of relevant experience in a managed care or pharmaceutical setting.
• Experience working cross-functionally in a highly matrixed organization.
• Ability to travel, including overnight travel, at least 50% of the time.

Preferred Qualifications

• Strong scientific, health outcomes, and healthcare economics expertise.
• Demonstrated understanding of payer, health system, and managed care environments.
• Direct experience within a payer, health system, or managed care organization.
• Demonstrated experience developing and executing strategic account or business plans.
• Strong customer focus, problem-solving skills, and conflict-resolution capabilities.
• Excellent analytical, strategic-thinking, presentation, and communication skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively.
• Demonstrated initiative, accountability, execution, and follow-through.
• Strong business acumen and the ability to connect medical activities to broader organizational priorities.
• An enterprise mindset with the ability to balance customer, individual, team, and organizational needs.

Benefits

• Comprehensive benefits program offered to all ViiV employees.
• Access to GSK benefits options and plans.