[Hiring] Mobile Crisis Specialist @HopeLink Behavioral Health

Role Description

The Mobile Crisis Specialist (MCS) is responsible for receiving, responding to, and triaging crisis and mobile crisis requests delivered via warm transfer from the Regional Crisis Call Center and 988. The MCS screens against the medical criteria for mobile crisis requests, ensures safety, coordinates care, and documents the interaction in a crisis data platform that creates dispatch requests. The MSC coordinates with the Clinician and Dispatcher team on shift.

Qualifications

• Master's degree in a human services-related field is required, Social Work or Counseling preferred.
• Behavioral health professionals preferred.
• Experience with crisis intervention and contact center training is strongly preferred.
• Experience working with learners in a virtual environment.

Requirements

• Respond to incoming calls for mobile crisis response across all contracts within the scope of employee work.
• Complete outbound calls to effectively coordinate care and resolve crisis situations.
• Demonstrate effective engagement skills.
• Screen incoming crisis requests resulting in safety and crisis resolution.
• Utilize knowledge of crisis continuum alternatives to MCR when a person does not qualify.
• Participate in required training, supervision, meetings, and clinical oversight.
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated platform.
• Adhere to call center policy and procedures.

Benefits

• Meaningful Work: Make a real difference in the lives of others.
• Competitive Salary: $55,120.
• Comprehensive Benefits: Medical, Dental, Vision, FSA, 403 (b) retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
• Supportive Environment: Join a dedicated team committed to providing high-quality care.

Company Description

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.