[Hiring] MOBE Health Guide @Mobe

Role Description

MOBE Guides serve as an extension of the participant’s medical team. Guides act as facilitators of behavior change, educators, and accountability partners—helping participants evaluate their habits and beliefs, identify opportunities for healthier living, leverage health coaching techniques and personalized health education to strengthen self-management skills, and take action toward better health.

Our Guides partner with participants to develop a comprehensive plan for health improvement, designed to drive meaningful, lasting behavior change. This plan is grounded in the participant’s own health-related interests, concerns, and goals, and is informed by data sources such as survey results, lifestyle and clinical metrics, evidence-based optimal health targets, and any treatment plan goals prescribed by the participant’s healthcare team. The plan guides participants to take targeted actions that develop self-management skills, strengthen self-efficacy, reduce the risk or impact of chronic conditions, and support sustained, meaningful health improvements.

Our Guides are caring, empathetic, open-minded, and confident in their interactions with the participant and must be able to develop and sustain a relationship through both telephonic and digital interactions. Our MOBE Guides deliver our evidence-based program to help participants reframe their thoughts, understanding of their health and healthcare decisions and take control of their health. The role is non-clinical and must have the ability to work with participants in a way that is very different from a treating provider. However, our Guides must be able to artfully blend coaching skills with a strong foundational health literacy to help fill educational gaps to empower participants to live fully in a world where chronic illness does not define them.

This position is fully remote. For Guides living near the Minneapolis, MN area, they have the option to come to the office for quarterly Town Halls and other corporate events.

The training program is two weeks long and will require a committed amount of time in either instructor-led and/or self-paced activities.

MOBE employees that work remote must work from secure locations and have reliable internet.

Guide operating hours are 7am CT – 8pm CT Monday – Thursday and 7am CT – 5pm CT on Fridays. We require two evening shifts, until 8pm CT each week.

Responsibilities

• Engage the interest and ongoing participation of our participants through relationship building, assessment, value articulation, health strategy co-creation, education, and building of self-efficacy.
• Conduct scheduled, telephonic appointments with our participants and utilize chat and other digital activities to engage participants throughout their health journey.
• Identify and maintain the cadence of interaction appropriately for each individual participant, based on participant need and program expectations.
• Prepare for your conversation with each participant and align on activities or action steps to be taken in between interactions.
• Initiate participant surveys, gather health metrics and then assess and review during the guiding conversations.
• Effectively use coaching techniques such as Motivational Interviewing and Appreciative Inquiry to encourage healthy lifestyle behavior change, according to MOBE’s evidence-based program.
• Co-create goals with participants in areas such as physical activity, sleep habits, nutrition, stress management and emotional well-being, while helping them navigate obstacles during the journey and reinforcing success.
• With the assist of our internal AI, document all call outcomes, detailed notes of the participant interaction, as well as participant plan for health improvement in the MOBE Portal.
• Schedule follow-up interactions with assigned participants and successfully manage participant caseload.
• Maintain a telephone, reliable internet access, and MOBE-provided computer that can be used for the Guiding Sessions.
• Participate in weekly team meetings, regularly assess status of workload, stay updated on program enhancements, and review individual cases as necessary to ensure high quality conversation and participant outcomes.
• Maintain Guide role expectations and Key Performance Indicators as outlined by the Organization.
• Other duties, as assigned.