[Hiring] Migraine Care Navigator @Pearl

Role Description

We’re hiring a Migraine Care Navigator to serve as the primary point of contact for patients throughout their healthcare journey. This role is responsible for managing patient onboarding, coordinating appointments, supporting follow-up care, and ensuring accurate communication between patients, clinicians, and administrative teams. You will play a key role in maintaining a seamless and compassionate patient experience while helping improve operational efficiency across the organization.

The role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, patient-centered healthcare environment. This is an ideal opportunity for someone with healthcare operations or clinical support experience who is passionate about improving patient outcomes and delivering exceptional care experiences.

Your Impact

• Directly contribute to improving patient satisfaction, continuity of care, and operational efficiency across the organization.
• Proactively coordinate appointments, follow-ups, and patient communications to help reduce scheduling gaps and improve care adherence.
• Maintain accurate documentation and collaborate with internal teams to support streamlined healthcare operations and enhanced clinical coordination.
• Identify workflow improvements that strengthen patient support processes and improve the overall quality of care delivery.

Core Responsibilities

• Patient Intake & Onboarding – 30%
  • Conduct initial patient intake assessments and gather relevant health and symptom information.
  • Guide new patients through onboarding and explain treatment pathways clearly and compassionately.
  • Coordinate with providers to ensure accurate documentation of patient records and care plans.
  • Maintain organized and compliant patient intake documentation.
• Patient Care & Support – 30%
  • Manage and schedule patient appointments to minimize delays and improve continuity of care.
  • Follow up with patients after appointments to monitor progress and care adherence.
  • Assist patients with rescheduling requests and appointment coordination.
  • Provide educational resources and respond to patient inquiries while escalating complex concerns to clinical teams.
• Coordination & Quality Improvement – 25%
  • Collaborate with medical, billing, and administrative teams to maintain accurate patient records.
  • Support billing and insurance workflows, including prior authorizations and claims follow-ups.
  • Collect patient feedback and identify opportunities for operational improvements.
  • Assist in maintaining efficient communication between departments and care teams.
• Operational Support & Communication – 15%
  • Resolve scheduling, documentation, and coordination issues in a timely manner.
  • Track assigned patient cases and ensure follow-ups are completed according to timelines.
  • Support SOP improvements that enhance communication and patient experience.
  • Maintain high standards of professionalism, empathy, and responsiveness in all interactions.

Qualifications

• 2+ years of experience in healthcare operations, patient coordination, clinical support, or care navigation roles.
• Strong understanding of patient intake, appointment scheduling, and healthcare administrative workflows.
• Experience supporting insurance verification, prior authorizations, or billing coordination processes.
• Excellent verbal and written English communication skills.
• Strong organizational skills with high attention to detail and accuracy.
• Ability to manage multiple patient cases and priorities simultaneously.
• Comfortable working independently in a fully remote, fast-paced environment.
• Strong empathy and patient-centered communication approach.
• Reliable internet connection and ability to work PST hours consistently.

Requirements

• Must-Haves (Required)
  • Electronic Health Record (EHR) systems
  • Google Workspace
  • Slack
  • Zoom
  • Scheduling and calendar management tools
  • CRM or patient management systems
• Nice-to-Haves (Preferred)
  • Experience supporting chronic care, neurology, migraine treatment, or specialty healthcare practices.
  • Familiarity with US healthcare systems and patient care standards.
  • Experience working in startup or high-growth healthcare environments.
  • Exposure to process improvement or SOP documentation initiatives.
  • Background in patient education or care coordination programs.

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Generous PTO: In accordance with company policy
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide
• Work-Life Balance: Flexible hours that support a healthy balance

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Top-grading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If you’re passionate about patient care and thrive in fast-paced, mission-driven environments, this role is for you. Apply now to join a healthcare team making a lasting impact on the lives of migraine patients.