[Hiring] Mental Health Medical Virtual Assistant @Winning Assistants

Role Description

Our client is seeking a Mental Health Medical Virtual Assistant with strong Medicaid experience, specifically in Therapeutic Rehabilitation Program (TRP) documentation and compliance. You will play a critical role in ensuring:

• Accurate and compliant TRP documentation
• Timely claims resolution and billing support
• Organized and up-to-date patient records within the EHR system

Key Responsibilities

• Manage and review Medicaid mental health documentation, specifically TRP (Therapeutic Rehabilitation Program) requirements
• Ensure documentation completeness and compliance, identifying missing or incorrect information
• Handle denied claims follow-up and resolution
• Perform insurance verification and eligibility checks (Medicaid-focused)
• Support medical billing and revenue cycle management, with potential to take on full billing responsibilities
• Process prior authorization requests as needed
• Maintain and update patient records in EHR (Tebra), including keeping treatment plans updated every 3 months
• Provide general administrative support to the practice
• Coordinate with providers to ensure documentation aligns with Medicaid standards

Qualifications

• Proven experience with Medicaid mental health documentation (non-negotiable)
• Strong understanding of TRP (Therapeutic Rehabilitation Program) documentation and compliance
• Experience handling denied claims and follow-up processes
• Background in healthcare administration, medical billing, or behavioral health support
• Strong attention to detail and ability to identify documentation gaps
• Highly reliable, self-motivated, and able to work independently
• Excellent English communication skills (written and verbal)

Preferred Experience

• Experience working with U.S.-based behavioral or mental health practices
• Familiarity with state-specific Medicaid requirements (e.g., Kentucky Medicaid is a strong plus)
• Experience using Tebra EHR
• Experience with RingCentral, Google Voice, or similar VoIP systems

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance