[Hiring] Mental Health Medical Receptionist & Billing Virtual Assistant @Winning Assistants

Role Description

We are seeking a reliable and detail-oriented Mental Health Medical Receptionist & Billing Virtual Assistant to support a growing mental health practice with:

• Patient scheduling
• Billing
• Prior authorizations
• Insurance verification
• Front desk operations

The ideal candidate is comfortable handling patient phone calls, managing administrative workflows, and assisting with billing-related tasks while maintaining a professional and compassionate patient experience. Experience working in a healthcare setting, particularly mental health, is highly valued.

Qualifications

• Proficient in speaking and writing English very clearly
• Relevant work experience
• Previous healthcare, medical office, or patient-facing experience preferred
• Experience with billing, prior authorizations, or insurance verification preferred
• Experience using EHR/EMR systems required
• Experience with Tebra is strongly preferred
• Mental health practice experience is a plus
• Previous virtual assistant experience preferred

Requirements

• Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory)
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 25 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance