[Hiring] Mental Health / Behavioral Health Medical Virtual Assistant @Winning Assistants

Role Description

We are seeking a highly organized, dependable, and experienced Mental Health / Behavioral Health Medical Virtual Assistant to support the daily operations of a growing behavioral health practice. This role is ideal for someone who can confidently manage administrative and patient-facing responsibilities in a fast-paced healthcare environment while maintaining professionalism, urgency, and accuracy.

The ideal candidate has prior experience working in behavioral or mental healthcare and understands the importance of compassionate communication, confidentiality, and efficient workflow management. The practice owner is heavily involved in both clinical and administrative duties, so we are looking for someone who can work independently, think critically, solve problems proactively, and require minimal supervision.

This position plays a critical role in helping the practice improve patient flow, maintain strong communication, ensure accurate claims processing, and support the overall growth of the business. Candidates must be comfortable multitasking, prioritizing urgent matters appropriately, and managing multiple responsibilities simultaneously without sacrificing quality or attention to detail.

Qualifications

• MUST have prior experience working in behavioral health or mental health
• Previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, or Healthcare Support Specialist is REQUIRED
• Strong understanding of healthcare administrative workflows and patient coordination
• Experience using Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems is REQUIRED
• Optima experience is highly preferred
• Basic to intermediate knowledge of claims coding and healthcare claims processing
• Strong verbal and written English communication skills
• Reliable, consistent, and dependable attendance
• Strong multitasking and organizational skills are REQUIRED
• Ability to work independently with minimal supervision

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.
• Proficient with basic office and communication tools
• Comfortable using VOIP phone systems (UMA VOIP experience is a plus)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.