[Hiring] Medication Management Coordinator @Trusted Results Therapy Group

Role Description

We're hiring a Medication Management Coordinator to support our growing Psychiatry / Medication Management Program. This is a fully remote position for someone organized and caring who likes keeping things moving: prior authorizations, refill requests, patient communication, and the administrative work behind them.

If you have a medical assistant, medical office, or prior authorization background and want meaningful work from home, we'd love to hear from you.

What You'll Do

• Prior Authorizations:
  • Complete and manage prior authorizations for medications, treatments, and services, and see each one through to a decision.
  • Work with insurance companies and prescribers to get timely approvals, and re-authorize before coverage lapses.
  • Keep patients, pharmacies, and providers updated on approvals and denials, and help with appeals.
• Patient Communication:
  • Monitor the medication management inbox, phone line, and patient portal for refill requests and symptom calls.
  • Check refill requests against the chart, route them to the prescriber, and follow up with patients.
  • Document symptom calls, route them by urgency, and escalate safety concerns right away.
• Clinical Paperwork & Forms:
  • Coordinate the completion of specific forms with providers, clients, and our Medical Records Manager.
  • Send invoices for prescription refills and paperwork completion.
  • Confirm releases of information are in place, and upload completed paperwork to our EHR.
• Administrative Support:
  • Provide remote administrative support as needed, including scheduling support, EHR data entry, and other administrative tasks for the Medication Management Program and TRTG as a whole.

Qualifications

• High school diploma or equivalent.
• Must live in South Carolina.
• Reliable high-speed internet and a private, quiet workspace.
• Strong organization, follow-through, and communication skills.
• Commitment to HIPAA and patient confidentiality.

Requirements

• Medical Assistant certification (CMA, RMA, or CCMA) - Nice to Have (Not Required).
• Medical assistant, medical office, or prior authorization experience - Nice to Have (Not Required).
• Familiarity with mental health conditions and psychiatric medications - Nice to Have (Not Required).

Benefits

• PTO
• Paid holidays
• Health insurance
• 401(k)

Pay

$16–$18 per hour

Schedule

Monday–Friday, with possible Saturday availability. Exact hours will be discussed during the interview.

Why Join TRTG?

• Meaningful work that directly impacts individuals, families, and communities.
• A collaborative, team-centered culture.
• Professional growth, training, and leadership development.
• Opportunities to grow as the organization continues to expand.
• Innovation and new ideas from every level of the organization.
• A commitment to accessibility and reducing barriers to mental healthcare.
• High standards for quality, ethics, and client care.
• A workplace built around our core values of Trust, Results, Accessibility, and Community.
• 100% remote work with no commute.

We are looking for people who want more than just a job. We want team members who care about the work, care about the people around them, and want to be part of an organization making a lasting difference in mental healthcare across South Carolina. If that sounds like you, we would love to learn more about you.

Ready to apply? Submit your resume. A short note on why this role interests you is a bonus.

Trusted Results Therapy Group is an equal opportunity employer.