[Hiring] Medication Adherence Specialist @CVS Health

Role Description

At Oak Street, Population Health drives both our clinical and economic model and is focused on delivering high-quality, cost-effective care. The Associate, Population Health (Telehealth) reports to the Senior Director, Population Health and is responsible for driving outcomes, managing relationships, and creating insights to improve both clinical and operational workflows on the Telehealth team. This role will include project management for both internal Oak Street processes and external partnerships.

• Contribute to the closure of medication adherence gaps, supporting STARS and Quality Program metrics through patient outreach.
• Partner daily and weekly with Population Health Analysts and Clinical Pharmacists to identify high-risk patients or those non-compliant with medication fills.
• Maintain and update accurate preferred pharmacy status within the Epic EMR system.
• Ensure the Health Maintenance flow sheet is current to support accurate medication reconciliation and revenue integrity.
• Drive reporting & analytics:
• Analyze data and pull reports on Telehealth performance.
• Complete analyses to identify areas of progress and opportunity.
• Communicate insights with local leaders.
• Drive Care Model results through Population Health processes & programming:
• Partner with internal and external leaders to ensure Central Telehealth delivers high quality virtual care.
• Collaborate with teams such as Product, Payer Data, GWY, and Canopy to optimize processes and workflows.
• Work with Telehealth leadership to continue to develop new strategies.
• Project Management:
• Project manager for scope of ongoing external partnership.
• Creation of metrics and reports to monitor success and identify opportunities for improvement across the Telehealth program.
• Other duties as assigned.

Qualifications

• Bachelor’s degree required and minimum of 3 years of experience in health care services, managed care, or consulting.
• Incredible level of organization and detail orientation.
• Experience in managing projects across multiple departments.
• Highly proficient with Microsoft Excel and other standard analysis tools (SQL, Crystal, etc.).
• Strong intellectual curiosity, willing to get into the weeds to thoroughly understand questions.
• Ability to navigate operational complexities.
• Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product.
• Quick learner comfortable with a high level of ambiguity.
• Strong accountability and discipline against timelines and deliverables.
• Collaborative working style, able to work cross functionally.

Benefits

• Collaborative and energetic culture.
• Fast-paced and innovative environment.
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits.
• This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues.