[Hiring] Medication Access Specialist Supervisor @Visante Consulting LLC

Role Description

The Medication Access Specialist Supervisor is an essential member of the managed services team and is responsible for overseeing the daily operations of medication access specialists and ensuring efficient workflow management. This role entails:

• Supervising and scheduling staff
• Conducting recruitment and performance evaluations
• Addressing personnel-related matters to cultivate a high-performing team
• Reviewing medication authorizations
• Conducting benefits investigations
• Identifying patient assistance programs
• Assisting with coverage denials
• Communicating medication options and financial resources to patients as needed

Collaboration is critical in this position, as the supervisor works closely with the client, clinical staff, and interdepartmental teams to enhance operational workflows and facilitate the onboarding and training of client-employed medication access specialists. The supervisor participates in quality improvement initiatives and stays informed of industry trends to uphold operational integrity and improve patient care.

This role demands strong leadership skills, effective communication, and a commitment to continuous improvement in a dynamic healthcare environment.

Qualifications

• High school diploma or equivalent (Required)
• Associate Degree (Preferred)
• 3 years of experience working within healthcare or with pharmacy providers on medication access (Required)
• Minimum of 1 year experience supervising or managing a team (Preferred)
• State Board of Pharmacy Technician registration obtained within 6 months of hire (Required)
• Active CPhT certification through either PTCB or NHA (Preferred)

Requirements

• Demonstration of good judgment, multi-tasking, and meeting deadlines with a sense of urgency
• Exceptional interpersonal skills and ability to cultivate strong client relationships
• Proven analytical and problem-solving skills
• Clear and concise communication, ensuring transparency within the team
• Commitment to maintaining patient confidentiality
• Extensive knowledge of medication reimbursement and healthcare prior authorization/coding
• Proficiency in Office Suite (Word, Excel, PowerPoint)
• Excellent conflict resolution skills, fostering a positive team environment
• Strong leadership skills, supervising a high-performing team, and fostering a culture of accountability
• High attention to detail, ensuring thoroughness and efficiency in team deliverables

Benefits

• Competitive salary
• Benefits for this full-time salaried role

Company Description

Visante is an equal opportunity employer. Visante’s people are its greatest asset and provide the resources that have made the company what it is today. Visante is committed to maintaining an environment free of discrimination, harassment, and violence.