[Hiring] Medication Access Specialist @Ochsner Health

Role Description

This job assists providers by ensuring patients' compliance with medications, lab monitoring, adherence to medication therapy, authorizing medication refills, maintaining accurate pharmacy preferences, identifying discrepancies or problems with medication history information, assisting patients with the medication authorization process, and assisting patients with overcoming barriers to accessing medications.

Communicates with patients, families, caregivers, healthcare providers/practitioners, and pharmacy personnel to maintain accurate and complete medication history information while documenting the encounters within the electronic health record (EHR). Forwards any problems to a pharmacist, provider, or clinic staff to assist with resolution.

Qualifications

• Required – High School Diploma or equivalent.
• Required – 2 years of experience as a pharmacy technician, medical intake, or healthcare employee working with medications.
• Preferred – Experience working with insurance to process medication authorizations, working with outpatient clinics and processing medication refill requests, or experience with taking patient medication history.
• Required - Medication Therapy Management Certification obtained through the Pharmacy Technician Certification Board (PTCB) OR Medication History Certificate from the American Society of Health-System Pharmacists (ASHP) must be obtained within 6 months.

Requirements

• Proficiency in using computers, software, and web-based applications.
• Knowledge of pharmaceutical mathematics.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Ability to operate standard pharmacy and office equipment.

Job Duties

• Processes patient on-boarding.
• Coordinates with providers and patients to assess eligibility for financial support.
• Navigates the medication authorization process.
• Obtains and clarifies patients' home/chronic medication.
• Uses the EHR to input patients’ home/chronic medication lists.
• Communicates discrepancies identified via the medication history process with the pharmacist and makes clarifications with the patient and prescribers as needed.
• Collects patients’ prescription benefit information.
• Communicates and directs all questions or inquiries from patients or families that are outside the scope of taking the medication history to the appropriate caregivers or staff.
• Provides high quality customer service to patients, family members, and care team members.
• Documents all appropriate findings into the EHR for ease of collaboration amongst providers, support staff, and other refill clinic staff.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.

Physical and Environmental Demands

• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
• The incumbent has no occupational risk for exposure to communicable diseases.
• There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

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Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.