[Hiring] Medical Virtual Assistant - Insurance & Claims Specialist @Winning Assistants

Role Description

• Patient Call & Insurance Tracking:
  • Track incoming patient calls and maintain organized records of patient calls and insurance information.
  • Document patient insurance details and maintain accurate tracking records to support patient follow-ups and clinic coordination.
• Insurance Communication, Claims & Credentialing:
  • Communicate with insurance companies regarding coverage, claims, and authorization requirements.
  • Process insurance claims, assist with prior authorizations, and apply medical coding (ICD-10, CPT, HCPCS) to support accurate claim submission.
  • Assist with credentialing-related documentation and insurance requirements when needed.
• Administrative Support & Patient Scheduling:
  • Handle patient phone calls, intake, and general inquiries.
  • Schedule, confirm, and follow up on patient appointments to support clinic operations.
  • Maintain and update patient records in compliance with healthcare regulations and confidentiality standards.
  • Provide general administrative support including document processing, patient correspondence, and coordination related to scheduling and pre-authorizations.
• Additional Operational Support:
  • Provide billing support, including generating invoices and responding to billing inquiries.
  • Assist with remote patient monitoring by tracking patient health data and coordinating with healthcare providers.
  • Schedule interviews for Indeed candidates and coordinate availability between hiring managers and applicants.
  • Maintain and update supervision tracking spreadsheets to ensure accurate and organized records.

Qualifications

• At least 1 year of experience in a similar role (Medical Receptionist, Billing Specialist, Patient Coordinator, or Medical Administrative Assistant).
• Knowledge of medical billing, insurance verification, and claims processing.
• Experience communicating with insurance providers regarding claims, coverage, or authorization requests.
• Familiarity with credentialing processes and prior authorization procedures.
• Experience using TheraBill and Catalyst or similar electronic medical records (EMR) systems and healthcare documentation tools.
• Familiarity with medical coding standards (ICD-10, CPT, HCPCS).
• Strong English communication and organizational skills with attention to detail.
• Ability to handle patient-sensitive information with confidentiality and professionalism.
• Experience with remote patient monitoring or healthcare coordination is an advantage.

Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory).
• Must be available for video meetings with your camera on (when needed).

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.