[Hiring] Medical Virtual Assistant – Insurance & Billing Support @Virtual Rockstar

Role Description

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant – Insurance & Billing Support on behalf of a growing multi-location physical therapy practice. This role is focused on:

• Insurance verifications
• Authorizations
• Patient communication
• Billing support

This is an excellent opportunity for a detail-oriented healthcare professional who takes pride in accuracy, owns their work end-to-end, and wants to make a meaningful impact supporting a growing physical therapy practice.

Key Responsibilities

• Insurance Verification & Authorizations — Primary Focus
  • Verify patient insurance coverage and benefits prior to appointments
  • Obtain pre-authorizations for procedures and track authorization status
  • Liaise with insurance providers to clarify coverage details
  • Update patient files with accurate insurance information
  • Explain insurance benefits to patients clearly and professionally
  • Assist patients with insurance-related questions and inquiries
  • Track status of pending insurance claims and follow up as needed
• Accounts Receivable & Billing Support
  • Follow up on unpaid claims and outstanding AR
  • Post payments to patient accounts
  • Resolve billing discrepancies
  • Review and appeal denied claims
  • Ensure compliance with coding and billing regulations
• Patient & Administrative Support
  • Handle patient inquiries via phone and email
  • Confirm patient appointments and coordinate with medical staff on daily schedules
  • Maintain accurate patient records within Athelas
  • Ensure patient privacy and confidentiality at all times

Requirements

• Proven experience in insurance verification, authorizations, and AR follow-up in a healthcare setting
• Solid understanding of insurance billing processes and payer communication
• Experience with Athelas or similar EHR/billing platforms is a plus
• Detail-oriented and accurate — errors in verification or authorization have direct patient impact
• Proactive communicator who follows up without being asked
• Excellent written and verbal English communication skills
• Comfortable working independently in a remote, structured environment
• Proficient in Microsoft Outlook and Teams
• Must be available to work 10:00 AM – 7:00 PM PST

Non-Negotiables

• Accuracy and compliance — attention to detail is non-negotiable in this role
• Timely follow-up and communication — must stay on top of outstanding items proactively
• Accountability and ownership — takes responsibility for their work end-to-end

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the Globe.