[Hiring] Medical Virtual Assistant @InboxZeroVA

Role Description

We are looking for a reliable and detail-oriented Part-Time Medical Virtual Assistant to provide administrative and patient support to a healthcare practice. The ideal candidate has excellent communication skills, experience working with patients, and a good understanding of medical office processes.

Key Responsibilities

• Phone and Patient Communication
  • Handle inbound and outbound phone calls professionally.
  • Respond to patient inquiries and provide appropriate assistance.
  • Follow up with patients regarding appointments, referrals, and required documentation.
  • Escalate urgent or clinical concerns to the appropriate medical staff.
• Scheduling and Documentation
  • Schedule, confirm, reschedule, and cancel patient appointments.
  • Maintain accurate patient information and appointment records.
  • Document calls, patient interactions, and follow-up actions in the practice’s system.
  • Assist with updating electronic medical records and administrative forms.
• Insurance and Administrative Support
  • Verify patient insurance eligibility and benefits.
  • Collect and update insurance and demographic information.
  • Assist with prior authorization requests and other insurance-related documentation.
  • Perform general administrative tasks as assigned.
• Referral Management
  • Process incoming and outgoing patient referrals.
  • Coordinate with patients, providers, specialists, and insurance companies.
  • Track referral statuses and follow up on pending requirements.
  • Ensure that referral documents, medical records, and authorizations are complete and properly submitted.

Qualifications

• Previous experience as a Medical Virtual Assistant, Medical Receptionist, or in a similar healthcare support role is preferred.
• Experience handling patient calls, scheduling, insurance verification, and referrals.
• Familiarity with electronic medical records or practice management systems.
• Strong written and verbal English communication skills.
• Excellent attention to detail, organization, and time-management skills.
• Ability to handle confidential patient information professionally and comply with HIPAA requirements.
• Reliable internet connection, computer equipment, and a quiet work environment.

Work Arrangement

• Employment Type: Part-Time
• Work Setup: Remote
• Schedule: To be discussed based on the healthcare practice’s operating hours
• Time Zone: Must be available during designated U.S. business hours