[Hiring] Medical Virtual Assistant @Winning Assistants

Role Description

The Medical Virtual Assistant will be responsible for providing administrative support in a healthcare setting. Key responsibilities include:

• Handle inbound patient calls, schedule appointments, and manage walk-in requests
• Process and manage prior authorizations
• Call patients with lab results (providers write down what needs to be communicated)

Additional responsibilities include:

• Process medical records requests and maintain accurate patient records
• Process incoming faxes and attach documents to patient charts
• Verify patient insurance eligibility and benefits
• Provide billing support
• Perform general administrative support (across all locations)
• Assist with medication refill requests
• Conduct patient follow-up calls and respond to patient inquiries

Qualifications

• At least 1 year of experience as a Medical Virtual Assistant in a healthcare setting
• Hands-on experience in front desk, medical administration, or patient coordination
• Strong English communication skills with clear, easy-to-understand spoken English
• Excellent patient service and phone handling skills
• Proactive, detail-oriented, organized, and able to work independently
• Experience with AdvancedMD EHR (preferred)
• Experience working in a primary care or family medicine practice (preferred)
• Spanish-English bilingual skills (is a plus)

Requirements

• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available to attend video meetings with camera on when required
• Computer: Reliable laptop or desktop computer
• Internet: Stable high-speed internet connection (minimum 25 Mbps)
• Audio: Noise-canceling headset
• Video: Working webcam for virtual meetings
• Workspace: Quiet and professional work environment

Benefits

• Dedicated HR & Contractor Support Team for questions and guidance
• Premium VPN Access (Optional) for enhanced privacy and security
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training for communication and client management
• Client-Approved U.S. Holidays based on client’s needs
• Client-Approved Paid or Unpaid Time Off as granted by your client
• Access to Tools & Resources including templates and workflow guides
• Optional Performance-Based Incentives based on performance