[Hiring] Medical Virtual Assistant @Global Medical Virtual Assistants

Role Description

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

• Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
• Maintaining great phone etiquette;
• Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen;
• Verifying healthcare insurance coverage and eligibility;
• Providing administrative support that includes:
  • Data entry;
  • Appointment scheduling;
  • Email management;
  • Record management;
  • Time-keeping;
• Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage;
• Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers;
• Strictly adhering and complying with the HIPAA policy.

Qualifications

• Must have excellent verbal and written English communication skills;
• At least 1-2 years of experience in a medical-related background;
• Familiar with medical terminologies;
• A healthcare-related degree is highly preferred;
• Intermediate skills with Google Workspace and/or Microsoft Office;
• HIPAA Certification is a plus;
• Strong attention to detail;
• Impartial;
• Highly organized;
• Computer savvy;
• Open to working night shifts.

Requirements

• PRIMARY SYSTEM
  • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher;
  • Computer Memory/RAM: 8.00 GB;
  • Computer Operating System: At least Windows 11 64-bit or macOS Ventura;
  • Headset: Any USB-type headset with noise-cancelling feature;
  • Camera: Capable of a clear and crisp video output;
• BACK-UP SYSTEM
  • OPTION 1 (BACKUP SYSTEM):
    • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher;
    • Computer Memory/RAM: 8.00 GB;
    • Computer Operating System: at least Windows 11 64-bit or macOS Ventura;
    • Headset: Any USB-type headset with noise-cancelling feature (Optional);
  • OPTION 2 (POWER SUPPLY - UPS):
    • Must be capable of powering your work station for at least 3 hours;
    • Typically a device with 240Wh or higher will be sufficient;
    • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup);
• PRIMARY INTERNET CONNECTION
  • DSL / Fiber Connection - Minimum of 100mb/s contracted;
• BACK-UP INTERNET CONNECTION
  • Minimum of 20mb/s (Cell);
• RECOMMENDED SYSTEM REQUIREMENTS
  • PRIMARY SYSTEM
    • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher;
    • Computer Memory/RAM: 16.00 GB;
    • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe;
    • Headset: Any USB-type headset with noise-cancelling feature;
    • Camera: Capable of a clear and crisp video output;
  • BACK-UP SYSTEM
    • OPTION 1 (BACKUP SYSTEM):
      • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher;
      • Computer Memory/RAM: 16.00 GB;
      • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe;
      • Headset: Any USB-type headset with noise-cancelling feature;
      • Camera: Capable of a clear and crisp video output;
    • OPTION 2 (POWER SUPPLY - UPS):
      • Must be capable of powering your work station for at least 3 hours;
      • Typically a device with 240Wh or higher will be sufficient;
      • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup);
  • PRIMARY INTERNET CONNECTION
    • DSL / Fiber Connection - Minimum of 500mb/s contracted;
  • BACK-UP INTERNET CONNECTION
    • Minimum of 20mb/s (Cell or wired);

Benefits

• Starting rate is $800 (USD) monthly;
• Employment Type: Independent Contractor;
• Free Training;
• Paid Time Offs;
• HMO Coverage;
• Optical Rewards;
• Performance-Based Increase;
• Permanent Work From Home.