[Hiring] Medical Virtual Assistant @New U Therapy Center & Family Services

Role Description

We are seeking an organized Medical Virtual Assistant to join our growing healthcare team. In this role, you will provide psychiatry staff administrative strong administrative support, assist the front desk in any other administrative duties including:

• Scanning and uploading documents
• Confirming appointments
• Reviewing clinicians’ schedules
• Updating and filing patient medical records
• Handling any patient correspondence

Duties and Responsibilities include:

• Providing psychiatry staff administrative strong administrative support
• Maintaining patient privacy and adhering to HIPAA guidelines at all times
• Using computer applications to perform data entry tasks to document patient demographics
• Managing office telephone system, including answering calls and returning messages
• Scheduling patient appointments and maintaining communication to confirm future appointments when necessary
• Assisting clinicians in submitting lab orders and reviewing patient lab results
• Updating and filing patient medical records and any patient correspondence
• Transmitting prescription or refill requests as directed by provider
• Obtaining prescription authorizations for patient medications
• Obtaining patient vitals and documenting them in charts
• Explaining treatment procedures to patients
• Ensuring all consents are signed by the patient prior to provider performing any type of procedure
• Assisting patients with their concerns or questions on medications or treatment and communicating these concerns to their primary clinician
• Providing compassionate patient support and care, attention and assistance during office visits
• Communicating with clinicians and pharmacies for medication refills or any questions about prescribed medications
• Assisting the front desk in any other administrative duties
• Providing administrative support to psychiatry clinicians
• Entering patient demographic information into prescription software such as MD Toolbox
• Responsibilities and/or job duties may vary and change pursuant to the Center’s needs and in the Center’s sole and absolute discretion.

Qualifications

• Background in psychiatric care (i.e. nursing, physician assistant, etc)
• Minimum 2 years working in mental health care
• Bachelor’s degree
• Strong competency with technology use (i.e. GMail, Zoom, Google Meet, EHR systems)
• Exceptional patient care skills
• Strong knowledge and adherence to HIPAA standards
• Passion and commitment to working with, educating, and mentoring a diverse student population
• Strong interpersonal skills demonstrating active listening, communication, empathy and concern for others, and problem-solving capabilities
• Good communication skills
• Highly organized and detail-oriented
• A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with New U Therapy Center and Family Services, Inc.

Requirements

• MUST HAVE experience taking med/side effect calls
• MUST HAVE experience taking refill requests
• Required License: Registered Nurse
• Work-from-home Requirements:
• Good video lighting
• Noise-cancelling headphones
• Well-lit home/office, free of noise

Benefits

• Performance based raise of pay
• Additional $10.00 per month for internet allowance assistance after 90 days
• HMO benefit with dental coverage after 1 year
• Accrual based vacation leave credits after 1 year
• Accrual based sick leave credits after 1 year
• Promotions
• Work-from-home convenience