[Hiring] Medical Support Assistant @CommonSpirit Health

Role Description

As our Medical Support Assistant (MSA) at our CUMC Bergan Mercy Women's Health Clinic, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.

• Expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality.
• Handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment.
• Contribute to a positive patient experience and efficient clinic operations.
• Assist with general patient care following established clinic workflows.
• Greet and prepare patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collect and prepare ordered specimens for laboratory analysis.
• Clean and sterilize instruments.
• Ensure patient exam rooms are stocked, clean, and orderly.
• Escalate non-routine issues, questions and/or concerns timely and appropriately.

Qualifications

• Strong organizational and communication skills.
• Keen eye for detail.
• Proficiency in medical administrative procedures and relevant software.
• Demonstrate empathy and professionalism in all patient interactions.
• Contribute actively to a supportive team environment.

Requirements

• Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program upon hire.
• Emergency Medical Responder (EMR) training program, upon hire.
• Basic Life Support - CPR, upon hire.