[Hiring] Medical Services Support 1 @Enlyte

Role Description

At Enlyte, we connect injured workers with quality healthcare through our innovative networks and solutions. Our Specialty Networks team plays a crucial role in ensuring timely access to specialized care that helps patients recover and return to work.

The Medical Services Support Specialist serves as a vital connection point between injured workers and essential medical services. In this role, you'll process and coordinate orders for various medical services and equipment, ensuring injured workers receive the care they need in a timely manner. You'll work within our clinical team to deliver exceptional service while maintaining accuracy and efficiency.

Location: 100% Remote

Compensation: $20 per hour

Schedule: Monday-Friday, 11:00 AM - 8:00 PM Eastern Time

Key Responsibilities

• Handle inbound calls, faxes, and emails to process orders for medical services and equipment (including home health, durable medical equipment, and physical medicine services)
• Perform order triage based on priority, ensuring urgent needs receive prompt attention
• Interact professionally with healthcare providers, claims professionals, and other stakeholders
• Complete accurate data entry and document verification according to established protocols
• Manage high volumes of transactions efficiently while adhering to quality standards
• Follow contractual guidelines, company policies, and healthcare regulations
• Make outbound calls as needed to obtain missing information or clarify requirements

Qualifications

• High school diploma or equivalent
• 2+ years' experience in a call center or customer service environment
• 2+ years' experience performing data entry with demonstrated accuracy
• Excellent verbal and written communication skills
• Strong multitasking abilities in a fast-paced environment
• Proficiency with Microsoft Office and ability to learn proprietary systems
• Reliable internet connection and dedicated workspace for remote work

Requirements

• Associate's or Bachelor's degree
• 2+ years' experience in healthcare, workers' compensation, or insurance
• Experience with medical terminology and healthcare coordination
• Background in administrative healthcare roles or medical office settings

Benefits

• Medical, Dental, Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement
• An array of resources that encourage a lifetime of healthier living

Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $13.08 - $20.00 hourly, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.