[Hiring] Medical Secretary / Clinic Coordinator @Cambridge University Hospitals NHS Foundation Trust

Role Description

To provide a comprehensive secretarial, PA and clinic coordinating service to clinical members within the specialty, including:

• Coordinating clinic preparation
• Booking clinic appointments
• Producing clinic letters and other documents
• Dealing with patient and GP queries and concerns in a sympathetic and constructive manner
• Supporting lead medical secretary with PTL, Rotawatch and other tasks requested of them

Provide comprehensive support to specialty clinical team, including:

• Diary management
• Coordinating and arranging meetings
• Carrying out a range of complex administrative tasks specific to work area
• Checking and updating patient information on the Trust’s medical record system (EPIC)
• Ensuring appointments, translator and transport requests are made when required
• Processing new referrals in line with Trust policy
• Updating national database with patient information for specially commissioned regional services
• Formatting, editing and generating letters using a variety of different methods, ensuring that all letters are linked to encounters, meeting deadlines including turnaround times
• Ensuring all orders have been made from clinic appointments when required
• Booking all appointments within National Targets and cancelling/rescheduling when appropriate
• Arranging necessary tests and scans prior to clinic appointments when required
• Optimizing clinic time by reviewing necessity for patient’s attendance when required
• Working with consultants within specialty to optimize use of clinicians’ time by undertaking mutually agreed administrative tasks
• Running EPIC reports as and when required
• Providing a range of documents, e.g. letters, spreadsheets, posters, using relevant software packages

Qualifications

• Experience in a secretarial or administrative role
• Proficiency in using medical record systems
• Strong organizational skills
• Excellent communication skills

Requirements

• Right to Work for a period of at least 6 months from the proposed start date
• Completion of a letter formatting test at interview

Benefits

• Development opportunities
• On-site leisure facilities
• Shopping concourse and day nurseries
• Reduced cost Stagecoach bus travel to and from Cambridge University Hospital site
• Free Park and Ride bus journeys between Babraham Road and Trumpington sites
• Subsidized parking on site for eligible staff
• Hot food available 24/7 at a reduced cost for colleagues
• Staff pod break spaces with free tea and coffee
• Flexible working arrangements