[Hiring] Medical Scheduling Coordinator @Optima Medical

Role Description

• Make high-volume outbound calls to patients needing to schedule primary care appointments.
• Schedule appointments accurately based on provider availability and clinic location.
• Update patient demographics in eClinicalWorks (ECW).
• Ensure appropriate scheduling for various appointment types.
• Provide information about locations, providers, clinic hours, services, and visit preparation.
• Communicate with different clinic teams to coordinate urgent scheduling needs.
• Meet performance metrics such as calls per day, appointment conversion rate, scheduling accuracy, and patient satisfaction.
• Maintain patient confidentiality and adhere to HIPAA standards.

Qualifications

• 1+ year of experience in primary care, medical scheduling, or a healthcare call center preferred.
• High school diploma or equivalent required; medical administrative training a plus.
• Hands-on experience using eClinicalWorks (ECW) strongly preferred.
• Excellent communication, problem-solving, and customer service skills.
• Ability to multitask, stay organized, and perform well in a high-volume setting.
• Positive attitude and team-oriented mindset.
• Bilingual (Spanish) is a strong plus.

Benefits

• Leadership and mentoring.
• Career advancement opportunities.
• Fun work environment (lunches, events, holiday parties).
• Competitive pay and benefits (medical/vision/dental/401k/PTO/paid holidays).
• Supportive and positive work environment.