[Hiring] Medical Scheduler @Defy Medical

Role Description

Defy Medical is looking for a Scheduler to add to our growing team. The Scheduling Team plays a pivotal role in the patient care plan. Through accuracy, communication, and time management, our Schedulers help start and maintain our patients' care plans.

A Scheduler at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, upbeat personality, and communication are pillars for our Schedulers. Amazing communication skills, written and oral, are a must for being successful in this position.

Responsibilities

• Communicating with clients, medical assistants, and nurses within the organization
• Maintain client and employee privacy in accordance with HIPAA regulations
• Handling incoming and outgoing patient and/or vendor calls
• Responding to live chats
• Working independently on ancillary tasks
• Organizing and processing blood work orders and physician schedules
• Managing information input into computer database
• Handle a high volume of inbound and outbound calls
• Ability to effectively learn and utilize multiple computer programs
• Check voicemails and return customer calls
• Maintain email communication with patients, vendors, and co-workers daily
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Duties, responsibilities, and activities may change at any time with or without notice

Position is Work from Home!

Qualifications

• Scheduling experience preferred
• Customer service experience preferred
• Administrative experience preferred
• High School Diploma (associate's in healthcare preferred)
• Ability to execute active listening and problem-solving skills to provide exceptional customer service
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels
• Excellent written and verbal communication skills including phone and e-mail etiquette
• Ability to prioritize and multi-task

Requirements

• Shift Available: Monday-Friday 12pm-9pm
• Compensation: $18.50/hr (not negotiable)

Benefits

• PTO
• Paid Holidays
• Medical
• Dental
• Health insurance
• Employee Discount on services
• *Benefits are subject to change at any time