[Hiring] Medical Registration Specialist @SOUTHWEST MEDICAL IMAGING

Role Description

The Medical Registration Specialist serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring an efficient registration process. This role is responsible for:

• Verifying patient information and insurance eligibility
• Collecting co-pays and deductibles
• Maintaining accurate records
• Supporting scheduling, billing, and medical records requests
• Collaborating with patients, physicians, and internal departments

Successful candidates possess excellent customer service, communication, and organizational skills, with the ability to multitask in a fast-paced healthcare environment while maintaining accuracy, professionalism, and confidentiality. A strong understanding of insurance verification, patient registration procedures, and payment collection is essential. Flexibility to work at multiple locations and varying shifts is required, along with a commitment to the organization's core values of respect, integrity, compassion, and excellence.

Qualifications

• High School Diploma or Equivalent
• Strong customer service and interpersonal skills
• 1+ year of experience working in healthcare (i.e. patient admitting/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate
• 2+ years experience working in customer service within a non-healthcare industry
• Basic computer skills

Requirements

• Excellent telephone skills and etiquette
• Ability to answer phone calls from patients, referring physicians, and staff
• Use computer system to verify and update patient demographics
• Ability to comply strictly with core values (respect, integrity, compassion, and excellence)
• Communicate effectively with all departments about patient needs
• Assist coworkers with all registration tasks and patient needs/requests
• Maintain a working knowledge of all insurance plans
• Demonstrates a pleasant disposition and positive attitude
• Must be able to multitask in a busy environment while maintaining attention to detail
• Consistently at work and on time
• Follows instructions and responds to management direction
• Maintains confidentiality

Benefits

• Medical, Dental & Vision Coverage
• Potential for remote work after training
• Health Savings Accounts (HSA-available if enrolled in a high-deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Leadership Mentoring Opportunities

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.