[Hiring] Medical Records Development Clerk @Heard & Smith, LLP

Role Description

As the Medical Development Clerk, you will work closely with attorneys, legal assistants, and other staff to assist in developing client cases by requesting and obtaining updated medical records from medical providers.

• Contact medical providers and request information and updated medical records
• Accept queue calls from providers and Social Security Administration (SSA)
• Systematically follow-up with providers on all past due outstanding records requests
• Call providers on any urgent records requests to get them expedited
• Review, approve, or deny invoices for medical records
• Submit medical records to Office of Disability Adjudication and Review (ODAR)
• Maintain excellent customer service skills in all working relationships
• Maintain client confidentiality at all times
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Qualifications

• High School Diploma; Some college, technical school or combination related experience and/or training
• Customer service experience
• Minimum 45 WPM typing speed
• Social Security Disability Law or other disability or medical background strongly preferred
• Excellent telephone, communication, and active listening skills
• Ability to work well with others as a team
• Professional manner and high energy level, exhibits a positive attitude
• Multi-tasking skills and the ability to work well under pressure
• Reliability and dependability
• Problem analysis and problem-solving
• The ability to maintain client confidentiality at all times
• Spanish speaker a plus
• Work from Home experience preferred

Requirements

• Computer with up-to-date operating system WINDOWS11 (No Chromebooks, Macs, Tablets, IPADS)
• RAM: 4GB/8GB Preferred/Hard Drive: 128GB
• Antivirus Protection
• Camera - internal to computer or external
• Fast internet connection 50MBPS Download/10MBPS Upload Minimum
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours
• Must reside in Texas

Benefits

• Fast-paced, and professional environment
• Fulfilling, challenging, and rewarding
• Great team environment
• Paid Holidays, Accrued Paid Time Off
• Great Medical Benefits Package
• Wellness Program
• Competitive Salary with 401k with Profit Sharing
• $11.00-$14.00 per hour depending on experience and education