[Hiring] Medical Records Clerk @Allegiance Mobile Health

Role Description

This position is responsible for the daily processing and review of records requested in support of the Revenue Cycle department, performed in a fully remote work environment. As a Medical Records Clerk, you will be responsible for timely follow-up on requests, and communicating and working with the QAQR team, Compliance Officer, Billing Director, and/or Collections Manager through virtual channels. In this position, you will be responsible for compiling, processing, and maintaining record requests entirely through electronic systems and portals. This is a fully remote position.

Qualifications

• Attention to detail.
• Intermediate knowledge of medical terminology and ambulance coding preferred.
• Knowledge of computers, office equipment, and standard medical records/document management software.
• Ability to maintain accurate electronic records and files in a fully digital, remote environment.
• Outstanding written and verbal communication skills, including professional phone and video etiquette.
• Continuous focus on quality with the ability to review, analyze, and interpret data.
• Experienced professional with outstanding time management skills.
• Demonstrated ability to work independently and stay self-motivated and productive without in-person supervision.
• Proficient with remote work technology (VPN, video conferencing, secure messaging, cloud-based document sharing).
• Basic awareness of cybersecurity best practices and data privacy requirements associated with handling PHI outside of a traditional office.

Requirements

• Responsible for reviewing and logging all requests received electronically via ChartSwap, email, secure fax-to-email, website portal, and phone request.
• Reviews the records in question, documents findings, and forwards to the QAQR department for review and approval prior to release.
• Prepares and calculates the cost of requested records and provides the invoice to the requestor through electronic billing/invoicing systems.
• Files and maintains patient medical records electronically in compliance with company policy and HIPAA regulations.
• Scans, uploads, and notates medical record requests into the patient accounts system.
• Releases medical records to authorized parties in accordance with HIPAA regulations, using secure electronic delivery methods.
• Responsible for incoming/outgoing phone and video calls in a courteous and professional manner, appropriately addressing requestor questions or concerns.
• Maintains a secure, HIPAA-compliant remote workspace and uses company-approved, encrypted systems for all handling of protected health information (PHI).
• Collaborates with the QAQR team, Compliance Officer, Billing Director, and Collections Manager using virtual meeting platforms and secure messaging tools.
• Adheres to company policies and procedures, including remote work, data security, and equipment use policies.
• Performs other duties as assigned.

Company Description