[Hiring] Medical Records and Health Information Manager @Backpack Healthcare

Role Description

As our Medical Records & Health Information Manager, you'll:

• Lead all medical records and release of information operations
• Ensure compliance with HIPAA, state regulations, payer requirements, and CARF standards
• Design and implement scalable HIM workflows, policies, and tracking systems
• Develop reporting metrics to improve efficiency, accuracy, and turnaround times
• Partner with Compliance, Legal, Clinical Operations, Technology, and Quality teams
• Train and support staff on medical records processes, documentation standards, and privacy best practices
• Serve as the organization's subject matter expert for health information management and patient access rights

Qualifications

• 3+ years of experience in Health Information Management, Medical Records, Release of Information, Healthcare Compliance, or a related healthcare operations role (5+ years preferred)
• Strong working knowledge of HIPAA Privacy Rules and medical records regulations
• Experience managing high-volume medical records requests and sensitive documentation
• Excellent organizational skills with exceptional attention to detail
• Experience developing workflows, policies, SOPs, and process improvements
• Confidence handling complex or legally sensitive requests with sound judgment
• Outstanding communication and collaboration skills

Requirements

• Preferred Qualifications:
• RHIA, RHIT, CHPS, CHPC, CHP, or similar certification (or actively pursuing certification)
• Experience in behavioral health, pediatrics, Medicaid, telehealth, CARF accreditation, or multi-state healthcare operations
• Familiarity with electronic health records (EHRs), patient portals, secure health information exchange, and release-of-information vendors

Benefits

• Build an entire Health Information Management program—not just maintain one
• Make a meaningful impact on children, adolescents, and families
• Work alongside passionate clinical and operational leaders
• Help shape scalable systems that support our continued national growth
• Enjoy the flexibility of a primarily remote work environment

Work Environment

• Primarily remote with occasional scheduled meetings, training, audits, or organizational events
• Minimal travel may be required