[Hiring] Medical Receptionist / Healthcare Virtual Assistant @Snapscale

Role Description

Snapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant to support a US based healthcare practice in a remote setup. This role is responsible for managing patient communication, scheduling, insurance verification, intake coordination, and virtual front desk support while ensuring a seamless patient experience and strict HIPAA compliance. The ideal candidate is tech-savvy, detail-oriented, and experienced in handling high-volume patient interactions in a fast-paced healthcare environment.

Key Responsibilities

• Patient Communication & Admissions
  • Answer inbound calls and schedule patient appointments
  • Complete new patient intake and referral processing
  • Conduct outbound calls for scheduling, reminders, and follow-ups
  • Schedule evaluations and follow-up appointments using WebPT
  • Support remote intake processes, digital forms, and referral uploads
  • Respond to patient inquiries and frequently asked questions
• Insurance Verification & Authorizations
  • Verify patient eligibility and insurance benefits
  • Enter verified insurance details into WebPT
  • Communicate coverage details and requirements to patients
  • Process and manage prior authorizations as needed
• Virtual Front Desk Support
  • Provide remote front desk support for patient inquiries
  • Assist with check-in/out coordination and basic patient concerns
  • Ensure smooth coordination between patient communication and WebPT system workflows

Requirements

• Minimum 1 year of experience in healthcare, customer service, call center, or administrative support roles
• Strong English communication skills (written and verbal)
• Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similar
• Experience handling inbound/outbound patient calls, scheduling, and follow-ups
• Experience with insurance verification, patient intake, or prior authorization processes
• Ability to multitask and manage high call volumes across multiple systems
• Tech-savvy and comfortable using digital tools, phone systems, and workflow platforms
• Strong organizational skills and attention to detail
• Must be comfortable working in a remote setup with stable internet and a dedicated workspace
• Knowledge of HIPAA compliance and handling sensitive patient information

Benefits

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development