[Hiring] Medical Receptionist @SnappyCX

Role Description

One of our U.S.-based healthcare clients is looking for an experienced Medical Receptionist to support front-office operations and patient communication. The ideal candidate has hands-on experience in a U.S. medical practice, clinic, hospital, or outpatient healthcare setting and is fluent in English. This is a patient-facing medical reception role. Candidates whose experience is limited to general customer service or call center roles without medical reception or healthcare experience may not be considered.

• Answer inbound patient calls in English
• Schedule, reschedule, and cancel patient appointments
• Register patients and update demographic information
• Manage patient messages, follow-ups, and administrative requests
• Enter and maintain accurate patient information in the EMR/EHR
• Verify insurance eligibility and benefits when required
• Handle incoming and outgoing faxes and patient communications
• Route clinical questions and provider-related requests appropriately
• Maintain patient confidentiality and follow HIPAA requirements

Qualifications

• 3+ years of experience in U.S. healthcare
• Previous experience as a Medical Receptionist, Medical Front Desk or similar healthcare role
• Experience working directly with patients in a U.S. healthcare setting
• Fluent in English, spoken and written
• Experience with patient scheduling and registration
• Experience using an EMR/EHR system
• Strong communication, organization, and attention to detail
• Ability to work independently in a remote environment
• Availability to work during required U.S. business hours

Requirements

• Preferred insurance eligibility and benefits verification experience
• Experience handling high-volume patient calls
• Experience with EMR/EHR platforms such as Athenahealth, Tebra, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar systems
• Previous remote experience supporting U.S. healthcare practices

Core Skills

• Medical Reception
• Medical Front Desk
• Patient Scheduling
• Patient Registration
• EMR/EHR
• Insurance Verification
• Patient Communication
• Healthcare Administration
• HIPAA
• English