[Hiring] Medical Receptionist @Remote Raven

Role Description

We are a natural medicine clinic looking for a warm, organized, and professional Medical Receptionist to be the first point of contact for our patients. This is a remote, patient-facing role that handles the day-to-day flow of inbound and outbound communications — calls, texts, and emails — as well as data entry and a range of general administrative tasks that keep the clinic running smoothly.

The right candidate brings a calm, caring energy to patient interactions while staying organized and responsive in a multi-channel communication environment.

• Phone Communication — Primary Function
  • Answer inbound patient calls professionally and warmly, handling appointment requests, general inquiries, and patient questions.
  • Make outbound calls for appointment reminders, follow-ups, scheduling confirmations, and recall outreach.
  • Manage a steady daily call volume of approximately 20 calls with consistent quality and attentiveness on every interaction.
  • Triage calls appropriately — routing clinical questions to the provider while handling scheduling and administrative matters directly.
  • Document call outcomes and any required follow-up actions accurately after each interaction.
• Text & SMS Communication
  • Monitor and respond to patient text messages in a timely and professional manner.
  • Send appointment reminders, confirmations, and follow-up messages via text as needed.
  • Maintain a warm, clear, and on-brand tone across all text communications.
  • Ensure all text-based interactions are documented appropriately in the patient record or communication log.
• Email Management
  • Monitor the clinic inbox and respond to patient emails promptly and professionally.
  • Draft and send appointment confirmations, intake form instructions, and general clinic communications.
  • Triage emails by urgency and route clinical or complex inquiries to the appropriate team member.
  • Maintain an organized inbox with timely responses to all patient and administrative emails.
• Scheduling & Appointment Management
  • Schedule, reschedule, and cancel patient appointments across the clinic calendar.
  • Confirm upcoming appointments and ensure patients have all necessary preparation information in advance.
  • Manage waitlists and fill cancellation slots proactively to keep the provider schedule optimized.
  • Coordinate scheduling across multiple communication channels so nothing is double-booked or missed.
• Data Entry & Records
  • Perform accurate data entry of patient information, appointment details, and communication records into the practice management system.
  • Maintain organized and up-to-date patient records in compliance with applicable privacy regulations (HIPAA).
  • Process new patient intake information and ensure all required fields and documents are collected before the first appointment.
  • Update patient contact details, insurance information, and other record changes as they occur.
• Ad Hoc Administrative Support
  • Support the clinic with general administrative tasks as they arise — this role requires flexibility and a willingness to pitch in where needed.
  • Assist with document preparation, filing, and general office organization as directed.
  • Handle miscellaneous front office tasks that keep daily clinic operations running without interruption.

Qualifications

• Prior experience in a medical receptionist, patient services, healthcare administrative, or similar patient-facing role.
• Comfortable managing a steady daily call volume of approximately 20 calls with professionalism and consistency.
• Warm, clear, and professional communication style across phone, text, and email.
• Organized and detail-oriented with strong follow-through on all patient interactions and open tasks.
• Comfortable with data entry and maintaining accurate records in a practice management or scheduling system.
• Reliable and self-directed in a fully remote work environment.
• Discreet and professional with patient information in compliance with HIPAA.

Preferred Qualifications

• Prior experience in a natural medicine, integrative health, functional medicine, wellness, or holistic care practice.
• Genuine interest in natural and holistic health — familiarity with the space helps when speaking with patients about the clinic.
• Experience with electronic health record (EHR) or practice management software in a clinical setting.
• Background managing multi-channel communications including calls, texts, and emails simultaneously.
• Experience with appointment scheduling and calendar management for a medical provider.

Work Environment

• This is a 100% Remote Work.
• Up to $6/hr.