[Hiring] Medical Receptionist @Trinity Health

Role Description

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co-pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls

Qualifications

• High school graduate or equivalent
• Business school or formal secretarial training a plus
• One to two years’ experience preferred
• Participates in orientation and continuing education
• Updates and maintains knowledge and skills related to specific areas of expertise

Requirements

• Performs critical job functions that lead to a streamlined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and completes job functions by established review date
• Works collaboratively with staff and management
• Maintains confidentiality related to patients, family and employees and information specific to service area
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served
• Answers the telephone and routes calls to proper person
• Records and delivers messages when personnel are unavailable for telephone calls
• Uses appropriate diction and grammar in conversations
• Employs professional manners and tact in all dealings
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events
• Models calmness
• Customer service oriented
• Adheres to hospital confidentiality statement
• Receives and distributes messages, packages and supplies to the appropriate person or place
• Implements the day-to-day operations of specific service or environment
• Maintains a safe and secure environment
• Displays competency related to performing job skills, including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter

Benefits

• Pay Range: $18.14 - $22.10
• Pay is based on experience, skills, and education
• Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates
• The pay range may also vary within the stated range based on location

Company Description

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.