[Hiring] Medical Policy & Coding Support Coordinator @Wellmark, Inc.

Role Description

As a Medical Policy & Coding Support Coordinator, you will play a key role in supporting medical policy functions by providing medical coding, system configuration, and administrative and operational support. Using your medical coding knowledge, you will also perform coding analyses and utilization reporting to recommend necessary updates to medical policies and system configuration. You will participate in cross-functional meetings to align with enterprise strategic priorities and contribute to the overall success of the Medical Policy Team's operations.

Qualifications

• Associate's or bachelor's degree in a relevant field (e.g., health administration, business administration, or a related discipline) - Preferred
• Claims experience with knowledge of Facets - Strongly preferred
• Familiarity with SAP BusinessObjects - Preferred
• Certified Professional Coder (CPC) or Certified Professional Coder-Apprentice (CPC-A) - Preferred
• Auditing experience, such as data comparison, validating discrepancies and reconciling differences - Preferred
• High school diploma or GED - Required
• Certified Professional Coder (CPC) required; must attain the certification within 12 months of hire and maintain throughout employment - Required
• 4+ years of experience in provider payment, claims or medical coding; demonstrates coding knowledge – e.g. ICD-10, HCPC, CPT - Required
• Detail-oriented with the ability to ensure accuracy and consistency in all operations and deliverables - Required
• Strong customer service and communication skills to respond to inquiries in a timely and professional manner - Required
• Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively - Required
• Ability to handle administrative tasks such as filing external appeals and supporting various team functions as assigned - Required
• Strong critical thinking and decision-making skills; effectively identifies, researches, tests, and analyzes issues - Required
• Strong written and verbal communication skills with the ability to express complex concepts clearly and concisely - Required
• Demonstrated ability to obtain relevant information by relating and comparing data from different sources - Required
• Ability to adhere to quality and production metrics; demonstrates commitment to accuracy, quality, timeliness, organization, and attention to details - Required
• Self-starter with strong workflow management skills; thinks up and down stream to effectively manage deliverables - Required
• Proficient with MS Office - Required

Requirements

• Support Medical Policy Team’s operations, including creating and managing monthly Medical Policy production timelines, quarterly production timeline for N/R/D Code processing, maintaining Medical Policy material distribution lists, and filing external appeals.
• Verify that the monthly authorization table updates align with quality expectations and track performance metrics.
• Support virtual monthly Medical Policy Committee (MPC) operations, including taking minutes, developing, circulating, and presenting agenda PowerPoint during monthly MPC virtual meetings.
• Partner with the coding specialist role in the support of the Medical Policy Implementation Committee (MPIT), including preparing and sending information to MPIT, and generating post-policy discussion documents.
• Support Medical Policy leadership in initial research on impact of changes in vendor and BCBSA Reference Medical Policy changes and opportunities for new policy development.
• Monitor and triage Medical Policy inbox for external inquiries and creating of SharePoint forms for internal inquiries.
• Perform monthly medical policy coding analyses and SAP BusinessObjects reports to identify and recommend necessary changes based on comparison to BCBSA reference medical policies, sentinel commercial health plan benchmarks and utilization patterns and implementation of claim system edits to support its intent.
• Ensure that all documentation related to health policy decisions, changes, implementations, and communications are complete, accurate, and timely.
• Update system configurations to ensure accurate administration of health policies including changes related to coding file updates, health policy revisions, FEP, regulatory requirements or other internal processes as needed.
• Participate in cross-functional meetings or initiatives to support the enterprise strategic priorities.
• Other duties as assigned.

Benefits

• Flexibility to work where you are most productive; this position is eligible to work fully remote.
• Option to come into a Wellmark office if desired.
• Occasional in-office meetings for specific meetings or other ‘moments that matter’ as requested by your leader.